CHANEL, Inc. is a broad-based, multi-level business with a wide range of employment opportunities. Our New York Corporate Headquarters house many of our business functions, supporting our Fashion, Watch and Fine Jewelry, and Fragrance and Beauté businesses, including: Merchandising, Marketing, Advertising, Public Relations, Store Design, Sales, Finance, Legal, and Human Resources. Our Piscataway, New Jersey offices offer opportunities in Information Technology, Distribution, Accounting, Human Resources, Research and Development and Customer Service.
We set high standards and recruit employees based on their ability to meet and exceed expectations. We seek out individuals who are not only technically skilled and knowledgeable, but who also enjoy challenges, seek to develop themselves and have excellent interpersonal skills. CHANEL, Inc. seeks candidates with a high level of education and experience, as well as a strong creative and entrepreneurial spirit.
To apply for a position or an internship, please check openings at CAREERS and apply online. Your application will be processed by the Human Resources Department. If there is an opportunity in which your qualifications meet our needs, we will contact you. We regret that we are unable to respond to all inquiries.
Please note: We do not accept hard copy resumes (faxed or mailed). All recruiting is managed electronically.
CHANEL, Inc. is an Equal Employment Opportunity (EEO) employer.
To receive information concerning the sale of CHANEL Fragrance and Beauté products, we recommend that you contact the Sales Department at (212) 688-5055.
CHANEL items are sold exclusively at CHANEL Boutiques, through department stores and specialty stores. CHANEL Fragrance and Beauty products can also be purchased on-line on this site and several other authorized sites. Chanel Sunglasses can also be purchased on-line on this site and several other authorized sites. To find the retail location nearest you or a CHANEL Boutique address, please visit our Store Locator. Or, you can call (800) 550-0005 to speak with a CHANEL Customer Service Representative. We recommend that you contact the store to confirm that it has the item you are looking for.
Karl Lagerfeld, Artistic Director of CHANEL Haute Couture, Ready-to-Wear and Accessories, joined CHANEL in 1983, 12 years after Mademoiselle Chanel passed away in 1971. Karl Lagerfeld has adopted Goethe's famous motto: "Build a better future by expanding on elements of the past." At CHANEL he has changed nothing and everything, interpreting CHANEL in his own way with elegance and wit. He would have certainly met Mademoiselle's approval, since her ideas also often created mini-revolutions before becoming the industry standard.
CHANEL provides product and application training for all store employees that are assigned to represent the CHANEL brand. If you would like to receive a complimentary makeup application from a skilled Beauté Analyste, please visit your nearest CHANEL counter. To find the store location nearest you, use our convenient Store Locator
CALIFORNIA: TRANSPARENCY IN SUPPLY CHAIN
CHANEL, Inc. and its affiliates (collectively “CHANEL”) recognize the importance of fair labor practices within our company and our supply chain. CHANEL condemns the evils of human trafficking and slavery and understands the importance of eradicating the practices worldwide.
It is our goal that third party suppliers within our supply chain comply with all applicable laws regarding human trafficking and slavery. To this end:
1. Verification of Supply Chain. CHANEL is in the process of verifying (with both internal and external auditors) its supply chains to address risks of human trafficking and slavery. Our policy is to work with suppliers that do not use forced labor of any kind. CHANEL will not work with any supplier who it determines engages in human trafficking, slavery, or other forms of forced labor.
2. Audits. CHANEL conducts selected overall audits of suppliers, including audits regarding conditions of work and notably the use of forced labor. Such audits have been conducted by both internal and external auditors and have been conducted on both an unannounced and announced basis. Some of these audits have been based on the International Standard: Social Accountability 8000.
CHANEL has also been certified by the Responsible Jewelry Council (“RJC”), which is an international not-for-profit organization whose mission is to advance responsible ethical, social and environmental practices with respect to human rights through the jewelry supply chain. RJC’s principles contain the following commitment: “We will not use forced, bonded, indentured or prison labor, nor restrict the movement of employees and dependents.”
3. Supplier Certification. Efforts are made to obtain from direct suppliers certification that the products they are producing for CHANEL comply with applicable labor laws. Prohibitions against forced labor and human trafficking are part of our purchase order standard terms and conditions.
4. Accountability. Senior leadership at CHANEL, Inc. supports our commitment to fair employment practices. Employees who are responsible for supply chain management shall be held accountable for ensuring that CHANEL does not work with suppliers that use forced labor or who engage in human trafficking. In the event of a potential violation of this principle, we would take appropriate remedial action based on the circumstances, including, but not limited to, promptly addressing the issue with the supplier, conducting audits to confirm that the supplier has addressed and remedied any potential violations, and/or terminating our business relationship with the supplier.
5. Training. CHANEL, Inc. provides training to its employees with direct responsibility for supply chain management regarding issues of human trafficking and slavery.
Conclusion: CHANEL is committed to fair employment practices and the upholding of human rights. CHANEL will continue to take all appropriate measures to prevent human rights violations (including slavery and human trafficking) in its supply chains.
Six collections are presented by Karl Lagerfeld each year:
• January: Spring/Summer Haute Couture Collection
• March: Fall/Winter Ready-to-Wear Collection
• May: Cruise Ready-to-Wear Collection
• July: Fall/Winter Haute Couture Collection
• October: Spring/Summer Ready-to-Wear Collection
• December: Pre-Fall Ready-to-Wear Collection
To view the latest CHANEL fashion please visit www.chanel.com or visit your nearest Boutique. To find the Boutique nearest you, please visit our Store Locator.
Although we are not able to offer you a product brochure at this time, you can experience the collection by visiting your nearest CHANEL Boutique or www.chanel.com. To find the Boutique nearest you, please visit our Store Locator.
If you would like to receive the latest CHANEL news, click here to subscribe.
Haute Couture is exclusive custom-fitted clothing that is made to measure. Only certain fashion houses are legally permitted to use the term Haute Couture. These fashion houses must present a collection of 50 or more pieces to the press in Paris twice a year. The collection must be made in their own ateliers and they must show the collection in-house, in dedicated salons.
Haute Couture clothing is produced in the workrooms of CHANEL in Paris, and the samples travel to the U.S. twice per year (by appointment only).
If you have further questions about CHANEL fashion, please call 1-800-550-0005 to speak with a Customer Service Representative.
There are 22 Fashion and 9 Watch and Fine Jewelry Boutiques across the United States. To find the Boutique nearest you, please visit our Store Locator.
You can find select prices within the products pages of our website.
For further information about price inquiries, please contact your nearest CHANEL Boutique or call 1-800-550-0005 to speak with a CHANEL Customer Service Representative.
To find the Boutique nearest you, please visit our Store Locator.
Almost all of our frames can accommodate corrective lenses. Please refer to the product features on each product page to determine whether a frame is prescription-friendly.
Chanel lenses are offered with solid, gradient or mirrored effects. Many lenses are available with polarized treatment, and all lenses feature anti-reflective, scratch-resistant and oleophobic (oil-resistant) coating.
All Chanel lenses are 100% protective against UV rays (UVA and UVB) and offer UV 400 protection. The lenses absorb UV rays up to 400 nanometers, according to international standards.
If possible, we encourage you to visit an authorized Chanel retailer to verify measurements and sizing preferences.
Standard: Provides a comfortable fit for most faces.
Alternative: Features a built-up nose pad so that glasses sit higher on those who have a low nose bridge.
Universal: Available in one size only.
To purchase Chanel optical frames, we encourage you to visit an authorized retailer or optician. Please visit our Store Locator to find your nearest location.
Use the cloth provided in your sunglasses case to gently wipe your frames, while either dry or slightly dampened with water. When not using your sunglasses, store them in their case to protect against scratching or the damages associated with extreme heat exposure.
Chanel sunglasses are made in Italy and manufactured by Luxottica Group:
Piazzale Luigi Cadorna, 3
Chanel sunglasses are not suitable for direct viewing of the sun or for viewing of solar eclipses, not suitable for use as protection against UV rays from artificial light sources (e.g., tanning beds), not suitable for use as eye protection against blows or impact, and not suitable for driving at night or in poor-visibility conditions.
Eyewear products are guaranteed against defects for 24 months.
All products purchased at an authorized Chanel eyewear vendor include a 24-month warranty. However, defects caused by accidents or improper use are not covered under the warranty.
We apologize for any problems you may experience with your sunglasses. We suggest that you send or personally deliver any merchandise needing repair with an accompanying sales receipt to the store where it was purchased. If the purchase location is not convenient for you, then please contact your nearest Chanel boutique for further assistance. To find your nearest boutique, please visit our Store Locator. If you purchased your sunglasses on chanel.com, then please contact Chanel Customer Care by calling 1.800.550.0005 or emailing firstname.lastname@example.org.
We encourage you to take your eyeglasses back to your original point of purchase, as they should be repaired by an authorized optician.
Please visit your nearest Chanel boutique or an authorized Chanel retailer.
Ingredients are listed on the packaging of CHANEL products. If you have an additional inquiry that is not satisfied by the package information, please email us.
If you would like to receive an exclusive online newsletter that features trends, seasonal highlights and expert tips, please register now.
Because CHANEL is at the forefront of color, we must retire certain shades and limited-edition products to make room for new creations and collections each season.
Certain discontinued products may be found through our CHANEL Online Boutique in the Discontinued Favorites section.
If you have specific questions about a product you cannot locate online, a Customer Care Representative can recommend a similar or newly-innovated formula. For more information, please call 1.800.550.0005, Monday through Friday from 9 AM – 9 PM, or Saturday and Sunday from 10 AM – 6 PM.
Please visit Foundation Match-Up to select your formula based on the finish and coverage you desire.
Chanel foundations are available in matte, semi-matte, natural and velvet finishes, with coverage that ranges from sheer to full. Most Chanel foundations contain sunscreen with an SPF factor of at least 15. For more information, please visit our Makeup section.
When first selecting a foundation, it's best to choose two shades that match your skin’s natural undertone: one that you feel might be a shade lighter than your skin, and one that you feel might be just right. Using a cotton swab, place two stripes along your jawline. Wait a full minute for the foundation to fade or disappear, then blend each stripe. The stripe that truly disappears is the correct shade.
To discover how a specific fragrance reacts with your body chemistry, we recommend that you allow a few hours to fully experience the scent. Fragrances are composed of top, middle and base notes. The top note imparts a first impression; the middle note unfolds a few moments after application; and the base, or heart note, is the lasting impression that embraces the wearer for hours.
Chanel recommends fragrance layering to fully develop your signature scent. Begin by applying a scented bath soap, bath gel or bath oil. After the bath, apply a body lotion or body cream to soften skin. Then, apply a bath powder, spray on an invigorating Eau de Toilette Spray and touch Eau de Parfum on pulse points. As Gabrielle Chanel said: “Perfume should be worn wherever you expect to be kissed.”
Each chanel.com order is presented in a keepsake gift box. If your item is marked as a gift during checkout, you will also have the option to include a complimentary, personalized gift card with your order. Please note that LES GRANDS EXTRAITS are not eligible for gift boxes, but arrive in their own signature box.
Unfortunately, if you did not select the gift option during checkout, we are unable to add a gift message or gift box after your order has been processed.
If an item is unavailable at the time of purchase, you will be notified and will not be able to add it to your cart. If an item becomes unavailable while it is in your cart, you will be notified at checkout and will not be charged for it.
The following credit cards are accepted: American Express, MasterCard, Visa, Discover, Diners Club and Japan Credit Bureau (JCB), along with major international credit cards from the following countries: Anguilla, Antigua and Barbuda, Argentina, Aruba, Australia, Austria, Bahrain, Bangladesh, Barbados, Belgium, Belize, Bermuda, Bolivia, Brazil, Brunei, Bulgaria, Cambodia, Cayman Islands, Chile, China, Colombia, Costa Rica, Cyprus, Czech Republic, Denmark, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Estonia, Finland, France, French Guiana, Germany, Gibraltar, Greece, Grenada, Guadeloupe, Guatemala, Guernsey, Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Jamaica, Japan, Jersey, Jordan, Kuwait, Latvia, Liechtenstein, Lithuania, Luxembourg, Macau, Maldives, Malta, Martinique, Mexico, Monaco, Montserrat, Nepal, Netherlands, Nevis, New Zealand, Nicaragua, Norway, Oman, Panama, Paraguay, Peru, Philippines, Poland, Portugal, Qatar, Romania, Russian Federation, Saint Kitts, Saint Lucia, Saudi Arabia, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sri Lanka, Sweden, Switzerland, Taiwan, Thailand, Trinidad and Tobago, Turkey, Turks and Caicos, United Arab Emirates and United Kingdom.
We accept the following Gift Cards: American Express, MasterCard, Visa. Please note all purchases made with a Gift Card are Final Sale.
We’re sorry, but we do not accept: Chanel Gift Cards, CODs, personal checks, money orders and international credit cards from countries not listed above.
If you use an international credit card to place an order on chanel.com, you must ship to a U.S. address. Currently, we cannot ship to U.S. territories, only U.S. addresses. When ordering on chanel.com, please provide a domestic telephone number, and use your U.S. shipping address as your billing address.
Important information: For your security, your billing name and address must match that of the credit card used for payment, except for international credit cards. We reserve the right to cancel any order that does not meet these criteria.
Your card will be charged when your order ships.
We are required by law to charge sales tax on orders being shipped to the following states: Alabama; Arkansas; Arizona; California; Colorado; Connecticut; Florida; Georgia; Hawaii; Illinois; Indiana; Iowa; Kansas; Kentucky; Louisiana; Maine; Maryland; Massachusetts; Michigan; Minnesota; Mississippi; Missouri; Nebraska; Nevada; New Jersey; New Mexico; New York; North Carolina; Ohio; Oklahoma; Pennsylvania; Rhode Island; South Carolina; Tennessee; Texas; Utah; Virginia; Washington; Washington, D.C.; West Virginia and Wisconsin.
If you have any questions regarding our sales tax policies, please contact us at 1.800.550.0005.
Please contact us at 1.800.550.0005 and a Customer Care Representative will be happy to assist you.
Pre-order is the ability to order items that are not yet in stock but are available for advance reservation online. We will notify you via email when your pre-order item becomes available. You will receive a shipping confirmation email when your item ships, at which point your credit card will be charged.
A product that is temporarily out of stock will be available to backorder. To place a backorder, simply click the backorder button, and proceed with checkout. After your product is back in stock, it will typically ship within 2 weeks. Your credit card will only be charged when your order ships.
Simply click the backorder button, and proceed with checkout. After your product is back in stock, it will typically ship within 2 weeks. Your credit card will only be charged when your order ships.
Backorder items usually ship within 2 weeks once they become available. You will receive emails notifying you of your order and shipping status. You should receive your order in 5-7 business days once the item ships.
Your backorder item will ship to the address entered during checkout. If you need to change your shipping address, please call Customer Care at 1.800.550.0005.
We will charge the credit card entered during checkout.
Yes. Please call Customer Care at 1.800.550.0005.
Chanel fragrance, makeup and skincare samples are provided on a seasonal basis so that our customers may try the latest products. Two complimentary samples are included with each online purchase containing Fragrance and Beauty items. Samples are also available at the Chanel counter. To find your nearest location, use our convenient Store Locator.
Regretfully, we do not sell electronic gift cards on chanel.com.
We currently do not accept gift cards on chanel.com.
Ground shipping is $5 for orders under $50.
Ground shipping is complimentary on orders of $50 or more.
Priority shipping is $5 for orders under $50.
Priority shipping is complimentary on orders of $50 or more.
Second-Day express shipping is $15 with every order.*
Overnight shipping is $20 with every order.*
Overnight orders placed by 4:00 PM EST on a business day will be processed and shipped the same day, then delivered the following business day. UPS Second-Day orders placed by 4:00 PM EST on a business day will be processed and shipped the same day, then delivered within 2 business days following the ship date. Standard orders placed by 4:00 PM EST on a business day will be processed and shipped the same day, then delivered within 4-7 business days following the ship date.
Orders placed after the designated cut-off times will be processed and shipped the next business day. Business days are Monday-Friday, excluding U.S. federal holidays.
*Expedited shipping is not valid on LE VERNIS Nail Colour or on orders shipping to Hawaii, Alaska, PO Boxes and APO/FPO addresses. We cannot ship to international addresses. UPS Ground is not available for orders being shipped to Hawaii or Alaska addresses.
Please call us at 1.800.550.0005 if you have any questions.
For all current shipping offers, please refer to Benefits of Chanel
Chanel.com ships to U.S. addresses only. Currently, we cannot ship to U.S. territories. Please call us at 1.800.550.0005 if you have any questions.
To track the status of your chanel.com order, kindly refer to your shipping confirmation email or call Customer Care at 1.800.550.0005.
If you suspect that your order has been lost, please call a Customer Care Representative at 1.800.550.0005 for assistance tracking your order.
Regretfully we are unable to modify or cancel your Chanel.com order once placed. We apologize for any inconvenience this may cause you.
In order to receive a full refund, simply fill out the return form and attach the prepaid mailing label to the outside of your return package to mail the item(s) back to us.
A product that contains flammable liquid. Delivery of HAZMAT products is restricted to ground shipping only.
Nail colours, fragrances and some skincare products.
HAZMAT products may only be delivered via ground shipping.