For Sunglasses, we invite you to either send or personally deliver any merchandise needing repair with an accompanying sales receipt to the CHANEL Boutique or to the authorized CHANEL eyewear retailer where it was purchased. If the purchase location is not convenient for you, please contact the CHANEL Fashion Boutique of your choice for further assistance. You can find a complete list in the Store Locator section.
For Eyeglasses, we invite you to take them back to the original location of purchase, as they should be repaired by an authorized optician.
You can contact a Customer Care Advisor either online or by telephone at 1.800.550.0005, 24/7, so that we may assist you.