There is no online sales service on our www.chanel.com website.
We do not offer mail order services either.
Simply visit an authorized CHANEL point of sale by using our store locator.
We're sorry, but CHANEL does not publish a catalog or brochure for its cosmetic products. You can find the most complete and recent information about our products by visiting the website.
You can also visit an authorized Chanel point of sale to receive personalized advice. You will find a list of our points of sale on our store locator.
Simply send a mail to the attention of "Direction des Ressources Humaines de CHANEL" :
Case Postale 54
La Prairie (Québec) J5R 3Y1
The prices of CHANEL products are not fixed and are thus set by the authorized Brand retailers. CHANEL does not publish its prices. However, for informative purposes, you can find out the prices applied in CHANEL Boutiques. To do so, you can send an e-mail to the following address: email@example.com
To receive product advice adapted to your needs, consult our Beauty Advisors in any authorized CHANEL point of sale. You can find the list of our points of sale on our store locator.
In order for you to become familiar with our products and receive samples, you must visit an authorized CHANEL point of sale where a Beauty Advisor will help you and offer samples adapted to your skin needs. You can find the list of our points of sale on our store locator.
Register on our website to receive regular e-mails about CHANEL beauty news.
The 7th Amendment is a European Cosmetic Directive that notably introduces the obligation of labeling on cosmetic products of the period after the product is opened and the 26 substances listed as allergenic. This will be instated as of March 2005.
Moreover, as of 11th September 2004, the 7th Amendment makes information concerning the possible undesirable effects of cosmetic products and the qualitative and quantitative composition of the formula (INCI list) of potentially dangerous substances available to the public of the 25 European member states who request it.
We were shareholders from the beginning in the eco-friendly Société Eco-Emballages packaging company, which has initiated networks to recuperate and improve household packaging.
Today, we participate in packaging waste recuperation programs in all European countries in which this is possible.
Moreover, we have developed our own worksites to limit the environmental impact of our packaging. This allows us to work in a systematic way in terms of standardized packaging.
Finally, we respect all environmental regulations, particularly in terms of our industrial sites.
You can find CHANEL products in all authorized points of sale included in the point of sale list on our store locator.
Feedback regarding the way CHANEL INC. (Canada) provides access to services and products or questions about the Accessible Customer Service Policy can be made by e-mail, phone or by regular mail:
- Sending an e-mail to firstname.lastname@example.org
- Calling us at 1-888-924-2635
- Writing us at:
Postal Box 54
La Prairie (Québec) J5R 3Y1
ACCESSIBLE CUSTOMER SERVICE POLICY
To preserve the integrity of the original fragrance, we recommend that you do not apply your fragrance directly to your skin, but to the inside or lining of your clothes.
The traditional enemies of fragrance are heat, air and light. So we suggest you always close your perfume bottle tightly, if possible keep it in its original packaging (if there is too much light in the place where you store it) and, of course, keep it away from any source of heat. By following these simple rules, your fragrance will last for several years.
CHANEL currently produces very few miniatures, and these are only made for the parfums. However, the Brand regularly provides authorized CHANEL perfumeries with samples of eau de toilette and eau de parfum in the form of mini-sprays, so you can discover the fragrances.
To find your nearest authorized CHANEL point of sale, see our store locator.
Choosing a fragrance is something very personal and we tend to choose our fragrance based on our habits or olfactory memory. This memory is often linked to our emotions or even our lifestyle. If you would like some help in choosing a CHANEL fragrance, we recommend that you visit one of the brand's authorized points of sale. An in-depth discussion with one of our Beauty Advisors will help guide you. To find your nearest authorized CHANEL point of sale, we suggest you consult the store locator section of our website. You will also find a description of all our fragrances in the Fragrance section of our website.
First of all, this is quite normal and due to the fact that you have become accustomed to the scent. As a result, you can no longer perceive it on yourself as you used to. But don't worry - other people will still be able to smell your scent. There is a simple way to enhance your usual scent if you wish: use one or two complementary products from the fragrance range, such as a body cream or lotion. These leave a delicate fragrant film on your skin, so you can sense your fragrance all day long. The Fragrance section of our website presents all our fragrances and complementary products.
All three have the same olfactory base, but each formulation varies in terms of accords, enhancing or optimizing the effects sought by the perfumer. Their concentrations are also often different and more appropriate for certain lifestyles. The parfum is traditionally reserved for evening use, while the eau de parfum or eau de toilette tends to be worn in the daytime.
There are two ways of applying fragrance:
• Directly to the skin, to pulse points such as the wrist or neck to intensify the fragrance. The alchemy between your fragrance and your skin will add a very personal seductive touch.
• To your clothes, to preserve the integrity of the original fragrance. Be careful however: some fabrics are delicate and perfume can stain them. Because of this, we recommend that you always apply fragrance to the inside or lining of your clothes.
You can find this collection of fragrances exclusively in CHANEL Boutiques and Espaces Parfums.
Our staff there will be happy to help you discover the fragrances. To find your nearest CHANEL Boutique, see our store locator.
All makeup products are designed to be non-occlusive on the skin. Therefore, you can use makeup every day. But there's one indispensable rule: you must perfectly remove your makeup every night. This essential key is one of the secrets of perfect skin.
Don't worry, waterproof mascaras are formulated to prevent lash damage. But be sure to remove lash makeup with a specific makeup remover such as Démaquillant Yeux Intense. Our makeup removers are enriched for the beauty of your lashes.
When the product is gone, it's gone! This is a limited edition with preset quantities. The only solution: keep an eye out each season by reading the press or visiting our CHANEL website to discover the latest creations. If you fall in love with the product, don't hesitate to visit an authorized CHANEL point of sale, which you can find on our store locator.
Makeup often reveals your personality or simply your mood. In reality, finding your style is knowing how to look at fashion and select only the factors that suit and please you. There are a few basic rules, for example, the choice of foundation. Then, listen to your moods and desires, the season and the messages you want to express to others. There are two ways to approach makeup: one is reasonable - makeup enhances your beauty or natural radiance - and the other is more playful - a game that expresses your mood of the moment.
Use a lip pencil to trace the contour of your lips and color them in before applying your lipstick. The color will hold much better. Then apply your lipstick. Absorb excess product with tissue and lightly powder your lips. Finally, apply your lipstick again for budge-proof results.
Choose light shades to illuminate your complexion or dark shades to structure your face. Apply blush with a brush on the top of cheekbones for light shades and in the hollow of cheekbones for darker shades. This interplay of light and shadow gives relief to your makeup.
The creators of CHANEL makeup recommend applying foundation with your fingertips.
Dispense foundation on the back of your hand for easy application.
Dab it on with the fingers of your other hand, starting at the center of the face and smoothing outwards.
The two most common reasons for this occurrence are the choice of an inappropriate texture or poorly prepared skin. Makeup bases help ensure perfect hold.
One tip: If you go out in the evening and are prone to excess sebum, press an ice cube to your face and pat dry with a tissue. This will set your makeup and stimulate your radiance. Works like magic!
Evening makeup is different from day makeup. In the evening, you should choose a lighter foundation shade for greater radiance. You can also accentuate eye and lip makeup, which is enhanced by a light complexion.
You should choose your foundation according to the desired makeup result and your skin profile.
It is important to know your skin type in order to choose the texture of your foundation: fluid, cream or compact. Your skin should feel comfortable, pleasant and free.
Always choose a foundation in a tone slightly lighter than your natural skin tone for a more luminous effect. A dark foundation hampers the beauty of your complexion.
Are you dressed up or casual?
You don't dress in the same way for the office, to go out or during weekends.
The same applies to the complexion. The makeup result can vary depending on your needs.
A Beauty Advisor will help you target your needs and desires in any authorized CHANEL point of sale, which you can locate on our store locator.
Do not apply cream to your eyelids. Absorb excess sebum with a tissue, then lightly powder eyelids with loose powder. To reinforce hold, you can also dampen the eyeshadow, in the case of Quatre Ombres.
Dry applicator well before putting it back in the case.
The creators of CHANEL makeup always recommend a shade lighter than your natural skin tone, just like foundation. This lights up your complexion and makes it more translucent.
There is no contraindication. On the contrary, a sunscreen should complement your daily skincare products. We recommend that you apply your usual moisturizer in the morning then wait a few minutes before applying your sunscreen.
From as early as age 25 cell renewal slows down and the first signs of aging occur, although they may be invisible at first.
A skincare product is even more effective when it acts with precision on your skin. To choose the products most suitable for you and to identify your skin's needs, we suggest that you complete the Diagnosis. Developed by CHANEL Research, the Diagnosis takes into account both your lifestyle and the characteristics of your skin. It is a highly dependable tool that can recommend the products perfectly adapted to your skin type.
Complete the Diagnosis by visiting an authorized CHANEL point of sale by using our store locator.
Our products are formulated so that they can be used for a period of at least 30 months.
After using your product for the first time, we suggest you look at the "Period After Opening" symbol - an open jar with a number of months written on it, which will soon be included on all relevant products. This additional information aims to let the consumer know how long they can use the product for in normal conditions and for optimum results.
As a general rule, we advise you to repeat your diagnosis at least twice a year, when the seasons change, or again, when you replace one of your CHANEL products.
However, there are other factors that can change your skin, such as convalescence, stress, a specific climatic environment or simply a change in lifestyle. It is therefore preferable that you repeat your Diagnosis to see if your skin's needs have changed.
Today, there are several types of face masks to meet different skin needs. As a general rule, you can use a face mask one to three times a week. If you would like a more precise answer that is truly tailored to your skin's needs, we suggest you visit an authorized CHANEL point of sale, where a Beauty Advisor will be able to give you all the information you need. To find your nearest store, visit our store locator.
Skin sensitivity has been studied by CHANEL's research. This has shown that there are several types of sensitivity: contact sensitivity, environmental sensitivity and sun sensitivity. In order to determine exactly what type of skin sensitivity you have, we suggest you to visit an authorized CHANEL point of sale using our store locator for a highly precise product recommendation.
Generally speaking, you should apply skincare products in the following order: cleanser, toner, serum (if your product recommendation includes the use of two serums, we advise you to use one in the evening and the other in the morning) then your daily moisturizer. However with some products this order of application can change, so it is worth seeking advice from your authorized CHANEL point of sale. To find your nearest point of sale, see the store locator.
Studies have shown that cell renewal is more active at night. The skin is more receptive and active ingredients are therefore more effective. A night cream enables the skin to regenerate itself more effectively, but it must also suit your skin profile. So don't deprive your skin of a night cream - especially since these are now available with delicately perfumed, non-greasy textures. The only trace they leave on the face is an instant feeling of comfort.
CHANEL anti-aging night creams are formulated to work in synergy with the day creams.
CHANEL watches are available at our CHANEL boutiques and a limited number of independent watch and jewelry retailers.
To find the retailers nearest you, please visit our store locator.
Gabrielle Chanel’s innovative approach to design gave rise to the iconic N°5 perfume bottle and the 2.55 handbag, both of which inspired the first CHANEL watch collection. Under the creative direction of Jacques Helleu, the values of prestige, craftsmanship and unsurpassable quality were used to design the ‘Première’ watch in 1987. Crafted with the same artistic philosophy, the J12 watch was launched in 2000.
CHANEL watches are made in Switzerland, in CHANEL's 8,000 m² workshops in La Chaux-de-Fonds.
There, the creative spark is transformed into innovative products, thanks to the latest digital machines and tools, combined with traditional watchmaking know-how.
This assures the totality of the operations, from assembling the watch cases and the bracelets to the casing of the movements produced by specialized Swiss companies. The manufacturing of high-tech ceramic is also integrated into our production process, but is kept secret so as to protect the uniqueness of CHANEL watches.
All CHANEL watches feature highly precise Swiss movements and are assembled in the CHANEL workshops in La Chaux-de-Fonds. CHANEL offers mechanisms with varying levels of sophistication. CHANEL's partners include the Manufacture ETA, whose movements are among the most reliable in all Swiss watchmaking.
CHANEL also works with prestigious Swiss Manufacturers to develop new movements:
• The CHANEL RMT-10 movement, exclusively designed for CHANEL by Renaud et Papi Manufacture (APRP SA).
• The AUDEMARS PIGUET self-winding movement, exclusively personalized for CHANEL: CHANEL – AP 3125.
The energy for a quartz watch is supplied by a miniature battery that lasts for several years. Time is marked by a quartz oscillator that causes a vibration with the energy supplied by the battery. The average battery life for J12 quartz watches is 2-4 years depending on the model, and 2 years for other collections.
Never leave an expired battery in your watch. It could leak and damage the movement.
AUTOMATIC MECHANICAL WATCHES
A watch with an automatic mechanical movement winds itself with the movement of the wrist, which causes the oscillating mass to turn on its axis. When the watch is not worn, it has a 38-42 hour power reserve depending on the model. Beyond this autonomous period, manual winding becomes necessary. When the watch is not being worn, we recommend that you wind it manually every two or three weeks to prevent its internal lubricants from drying out.
For optimal precision and reliability we recommend that you avoid:
• Magnetic fields (magnets, loudspeakers, etc.)
• High impacts (manual work, extreme sports, etc.)
The watch must be perfectly adjusted to your wrist. A poorly fitting bracelet results in the loss of the watch's autonomy (self-winding capacity).
For more information, please refer to our maintenance advice in the Customer Service section.
CHANEL watches are water-resistant in depths between 30 and 300 meters. The water-resistance is engraved on the back of the watch case as follows: 30 M.
Watches are water-resistant due to their joints. To ensure continuous water-resistance, it is recommended that gaskets be replaced every two years from the date of first use. It is also recommended that the water-resistance be checked each time the watch case is opened and each year if the watch is often subjected to water immersion (-- shower, seawater, swimming pools).
For watches with a screw crown, be sure the crown is completely screwed in before entering water. Never manipulate the crown underwater. If the crown is pulled out, water can seep into the case. If condensation forms inside the watch, water has entered it. The watch must be checked immediately.
For chronograph watches, do not start the chronograph function underwater because water can seep in through the push pieces.
Avoid wearing watches in saunas, showers and baths, as the high temperature can cause deterioration of the gaskets.
After each immersion in saltwater, rinse the watch with fresh water. To ensure water-resistance, be sure to screw the crown in after each manipulation.
For more information, please refer to our maintenance advice in the Customer Service section .
Titanium ceramic is a new highly scratch-resistant material that has a hardness that is close to that of sapphire. Its unique color and sparkle are obtained by adding titanium to ceramic and then polishing it with diamond powder.
It took 4 years of research and development to create titanium ceramic.
The titanium ceramic formula is patented and exclusive to CHANEL. The manufacturing and polishing techniques, kept secret in the workshops in Chaux-de-Fonds, Switzerland, make the J12 Chromatic a true technological innovation.
CHANEL has mastered the savoir-faire in the use of high-tech ceramic.
Made of zirconium dioxide power and yttrium, high-tech ceramic has exceptional properties :
• Highly resistant to scratches.
• Inert to chemical agents
• Elevated refraction index. A unique brilliance enhanced by diamond powder polishing.
From intense black to immaculate white, high-tech ceramic has been transformed into a precious material, revolutionizing the rules of watchmaking.
For more information, please refer to our maintenance advice in the Customer Service section .
In a constant quest for perfection, CHANEL uses exceptional diamonds which meet all the diamond quality criteria denoted by the "4C" label. An infinite number of combinations are possible, making each diamond a unique stone:
The clarity of a diamond is determined by the number and the size of visible inclusions in the stone.
Ideal diamonds are generally distinguished by the absence of color. Thus the more colorless a diamond is, the rarer and more precious it is.
An international standard attributes the letter "D" to totally colorless diamonds, with the remaining letters used to measure tints appearing in the stone.
The cut is the element which enhances a diamond's qualities, thus revealing its incomparable brilliance. Excellent proportions combined with perfectly symmetrical facets enable light to be captured and to reveal the carefully selected stone's true brilliance.
The word "carat" refers to the seeds of the carob tree, used in Antiquity to measure the weight of a diamond, and has been the international standard unit of measurement since 1907. A carat is equivalent to 0.20 grams.
CHANEL encourages respect for strict ethical standards in terms of sourcing. Each diamond set in a CHANEL watch comes from legal sources, in full compliance with the certification system of the Kimberley Process, as defined by the United Nations. Under the guarantee system instituted by this process, each partner undertakes to provide a certificate attesting in writing that the diamonds are sourced from non-conflict countries. This particular vigilance helps ensure the credibility of the diamond trade, eradicating the circulation of stones from countries in situations of armed conflict.
The unique know-how of CHANEL Watches guarantees products of exceptional quality. However, to ensure optimal reliability and life span of your watch, a complete servicing is recommended every 4 to 5 years.
All work on your watch must be carried out exclusively at a CHANEL watch workshop or a CHANEL-authorized watch workshop. Trained CHANEL repair specialists provide impeccable service by conducting a series of tests and using the most reliable and advanced control systems. CHANEL watches benefit from an international network of after sales service providers, who meet the strictest Swiss watchmaking quality standards.
Any service or repair not carried out by a CHANEL watch workshop or CHANEL-authorized watch workshop exposes your watch to the risk of serious damage that is not covered by the CHANEL International Guarantee. Likewise, replacement parts that do not correspond to the criteria specified by CHANEL are not covered by the CHANEL International Guarantee. For all work carried out on your watch while it is under guarantee, you must present your CHANEL guarantee card.
For more information, please refer to our guarantees in the Customer Service section.
CHANEL watches have successfully passed the most rigorous reliability tests devised by the Swiss watchmaking industry, guaranteed against all manufacturing defects for two years from the date of purchase marked by the CHANEL-authorized retailer on the International Guarantee Certificate. This guarantee includes parts and labor.
For more information, please refer to Care and Maintenance in the Customer Service section.
• Damage caused by accidents or by misuse of the watch (violent shock, crushing, rough handling of the clasp, etc.)
• Damage caused by repair or disassembly not carried out by a CHANEL Boutique, an authorized CHANEL jewelry and timepiece distributor or an authorized CHANEL watch workshop.
• The consequences of normal use and aging of the watch. It also excludes leather straps, given the specific nature of these items. Your statutory rights are not affected.
IMPORTANT: To benefit from the CHANEL International Guarantee, all work must imperatively be carried out by an authorized specialist: CHANEL Boutiques, authorized CHANEL jewelry and timepiece distributors, or authorized CHANEL watch workshops. This guarantee only becomes applicable on presentation of the CHANEL International Guarantee Certificate, duly completed, dated and signed by an authorized CHANEL distributor.
Depending on the strength of the magnetic field or the length of exposure, the watch movement may be affected. Despite the sophisticated systems with which they are equipped, watches with automatic movements are more sensitive to all types of magnetic fields. It is important to note that no permanent damage will result from exposure to magnetic fields.
WATCHES WITH AUTOMATIC MOVEMENTS
A powerful magnetic field may cause the acceleration of the sprung balance, which significantly modifies the setting of the movement. For example, the magnetic fields emitted by electrical appliances such as computers, x-ray machines, televisions and cellphones, may interfere with watch movements.
WATCHES WITH QUARTZ MOVEMENTS
A powerful magnetic field may alter the frequency of oscillation of the quartz, causing the movement to lose time or to stop completely.
DETECTION AND REMEDIES
To detect if the watch is magnetized, place it next to a compass. If it is magnetized, the needle of the compass will be deflected.
To demagnetize the watch, it must be subjected to a magnetic field operating in the opposite direction. All our after-sales service centers are equipped with a device that can generate this type of field.
All CHANEL Fine Jewellery collections are available exclusively in CHANEL Fine Jewellery Boutiques. A limited assortment are also available at select CHANEL Fashion Boutiques.
To find the CHANEL Fine Jewellery Boutique nearest you, please visit our store locator.