The Chanel companies worldwide ("CHANEL") recognize the importance of protecting the privacy of all consumers (“you” or “user”) who visit the CHANEL hosted or sponsored websites.
The laws of Canada shall apply to the collection of Personal Information (as defined below in section 3.a.) through the Sites.
a. Personal Information
While users can view the Sites by browsing anonymously, we collect identifiable personal information (“Personal Information”) about Sites users when they voluntarily register or otherwise sign up with the Sites, contact us via the Sites, or voluntarily provide Personal Information to make purchases from the Sites, as applicable. Sites users may provide Personal Information for various reasons, including but not limited to, for the purposes of obtaining newsletters, product information, event information, and services, to answer surveys, enter contests and receive notice of other promotional opportunities, and to make purchases, as applicable. The type of Personal Information that we may collect includes name, address, phone number, email address and purchase information such as credit or debit card information used to facilitate the sale of Chanel products, as applicable. We may also use the information that you provide to create a personal customer profile in order to let you know of products or events that may be of interest to you and to streamline future purchases, as applicable. We may combine Personal Information we collect on the Sites with other information we collect offline about users to better tailor marketing or website content or for other purposes, such as internal research. For information on how to opt-out of allowing us to use your Personal Information for marketing purposes, see section 7 below.
b. Non-Personal Information
We collect certain aggregate and non-personal information when you visit the Sites. This information does not relate to a single identifiable visitor. It tells us such things as how many users visited the Sites and the pages accessed. Collecting this information helps us tailor our Sites to our visitors.
When you visit the Sites to browse, read or download information, we automatically collect standard computer information that your browser sends to every website you visit, such as your IP address, browser type and language, access times and referring website addresses. We generally do not link standard computer information to anything that will allow us to identify users unless to enforce compliance with our rules or terms of service or to protect our service, sites, users or others.
We also may collect aggregate and non-personal information through “cookies” or “web beacons,” as explained below.
Cookies: Cookies are pieces of information that any website may transfer to your browser that are then stored in your computer system. Cookies are returned to the website that deposited them when a visitor returns to that site. Cookies tell us, for example, whether a user is a first-time visitor or has visited the Sites before and what areas of the websites are of greatest interest to the user. The deposit of cookies by the Sites may enhance your online experience by allowing us to save your preferences for your next visit. Our cookies may also measure the general activity on the Sites, which allows us to determine which areas and features are most popular. This information allows us to make improvements to our Sites.
Most web browsers are set up to accept cookies. You can, however, reset your browser to refuse all cookies or to indicate when a cookie is being sent. If you choose to decline cookies, some of the functionality of the Sites may be impaired.
Web Beacons: Web beacons, also known as “clear gifs,” “one-pixel gifs,” “web bugs,” “Internet tags” or “pixel tags,” are small graphic images on a website or in an e-mail that allow us and third parties to monitor the activity on the Sites or to make cookies more effective. Web beacons allow us, or third parties working on our behalf, to gauge and enhance the effectiveness of our marketing by transmitting information about whether you follow links in our e-mails or websites, and by gathering information about the sites you visit before and after visiting our websites. We use log files to store the data that is collected through Web beacons.
You consent to our disclosure of any Personal Information about you to a party unaffiliated with us if
(i) we are required to do so by law or legal process, including a validly issued subpoena, warrant or court order;
(ii) we are required to do so by law enforcement authorities or other government officials;
(iii) we believe disclosure is necessary or appropriate to prevent physical harm, financial loss or injury to, or interference with, our rights or property or the rights or property of our users or others, or in connection with an investigation of suspected or actual illegal activity;
(iv) we reasonably believe that you have used the Sites or information obtained from the Sites in order to commit unlawful acts or acts that may endanger the health and/or safety of the public; and/or (v) we believe the law in good faith requires such disclosure.
We may appoint third party service providers to administer and/or operate certain functions or services on our behalf, the proper performance of which may require a transfer of the information submitted by you. The functions or services include, for example, administering the Sites, delivery of marketing or other communications to you about our products, services or special events, payment processing and delivery of products requested or ordered by you, if applicable. Any such transfer shall be subject to confidentiality and security obligations and for the sole purpose of the performance of those functions or services.
We may also share your Personal Information with other third parties for joint marketing and promotions of products, services or events that may be of interest to you. Any transfers of Personal Information shall be subject to confidentiality and security obligations and for the sole purpose of the performance of those obligations.
For information on how to opt-out of allowing us to use your Personal Information for marketing, see section 7 below. You should be aware, however, that even if you opt-out of allowing us to use your information for marketing campaigns, we may still share certain information with third parties to comply with legal or contractual obligations. For example, if you have opted out of marketing emails from us, we may have to provide your email address to a third party we jointly market with to comply with your opt-out request.
Protecting your Personal Information is of primary concern to us. We store the information that we collect on secure servers and otherwise take reasonable precautions to protect your Personal Information in our custody or control from unauthorized access, use and disclosure, using security measures that are appropriate having regard to the sensitivity of the information.
You may choose to unsubscribe from marketing emails by sending an email to email@example.com or by utilizing the unsubscribe link on our marketing emails. Please note that any requests may take up to 10 business days to become effective. If you choose to opt-out not only of emails, but all other forms of marketing communications as well, please contact us at 1-888-924-2635.
Even if you opt-out of marketing communications, we may still contact you to send you important information regarding the operation or administration of your personal profile or other non-marketing information. For additional information regarding our policies regarding the Sites please see Legal Statement and the Chanel Online Boutique Terms & Conditions.
Personal Information collected over the Sites may be transferred as part of any merger, acquisition or sale of company assets, as well as in the unlikely event of an insolvency, bankruptcy, or receivership in which Personal Information would be transferred to another entity.
The Sites are not directed to children and we do not intentionally collect or maintain any Personal Information from children under the age of 13 years old or knowingly distribute such information. If you believe that we might have any Personal Information from or about anyone under the age of 13, please reach us at the contact information provided below under section 11 so that we may delete the child’s Personal Information from our files.
Sending an email to firstname.lastname@example.org
Calling us at 1-888-924-2635
Writing us at:
Chanel Canada ULC
Postal Box 54
La Prairie (Québec) J5R 3Y1
LAST UPDATED: January 2020
EFFECTIVE SINCE: 2006
© CHANEL, 2011 All Rights Reserved.
1.1 Welcome to the section(s) of the CHANEL web site www.chanel.com/en_CA (the "CHANEL Online Boutique" or the "Site") from which you can purchase CHANEL branded fragrance and beauty products (the "Products"). The Products sold on the CHANEL Online Boutique will be provided to you by Chanel Canada ULC ("CHANEL", "We", "Our", "Us"). Chanel Canada ULC is a company constituted under the laws of Canada. Our registered address is 55 Marie-Victorin, Candiac, QC, J5R 1B6 and business number is 104072418RC0002.
1.2 For any questions relating to the use of the Site, an order from the Site (“Order”) or CHANEL please contact Our Client Service team which can be reached from Monday – Thursday from 9am – 5pm ET on the number 1-888-924-2635 free of charge. This service can also be accessed on the CHANEL Online Boutique or by email at the following address: email@example.com
1.3 These Terms supersede the Legal Statement (that applies generally to all CHANEL websites) with regard to any matter related to the CHANEL Online Boutique. However, the Legal Statement may supplement any aspect that is not covered in these Terms, with necessary adaptations and to the extent permitted by law.
2.1 Acceptance of Terms
These terms and conditions ("Terms") are the terms on which We sell the Products to you. Please read these Terms carefully before ordering any Products. By accessing and using the Site and/or placing an Order, you agree to be bound by the Terms. You should keep a copy of the Terms for future reference. Click here to print or download them. We will also file a copy of any Orders made by you on the CHANEL Online Boutique.
These Terms may be changed from time to time. The Terms applicable to any Order from the Site are those that you agree to when placing your Order. These can be accessed from the Order confirmation email We will send you once you have placed your Order.
2.2 The ordering process and order confirmations
Your Order constitutes an offer to Us to buy the Product. All Orders are subject to availability and to acceptance by Us. We will send you an email acknowledging receipt of your Order. Please note that this does not constitute acceptance by Us. The contract for purchase of the Product is formed when We send you an email confirming your Order.
If a Product you wish to purchase is no longer available We will inform you by telephone or via email as soon as possible. Where this is the case, you will not be charged for the Product and you will be given the option to request that We inform you of the future availability of the Product via email. We reserve the right to discontinue any Product at any time.
3.1 Registration, passwords and security
When you place an Order on the Site, you will have the option to check-out as a guest or to create a client account (“Client Account”). Setting up a Client Account is an easy process and you simply need to complete your details in the My Account section of the Site.
You are responsible for maintaining the confidentiality of your Client Account password and user name and are responsible for all activities that are carried out under them. We do not have the means to check the identities of people using the Site and will not be responsible for losses suffered by you where your password or user name is used by someone else unless this is due to Our negligence. You agree to notify Us immediately [by email to firstname.lastname@example.org, or by phone at 1-888-924-2635 if you become aware of or suspect any unauthorised use of your Client Account.
3.2 Your promises to Us
You confirm that:
3.2.1 you have reached the age of majority in your province or territory of residence;
3.2.2 you have the capacity to agree and be bound by the Terms;
3.2.3 all information and details provided by you to Us (including on creating a Client Account) are true, accurate and up to date in all respects and at all times. You can update or correct your personal details at any time by amending your Client Account details at www.chanel.com/en_CA/fragrance-beauty/services/my-account/profile
3.2.4 you are the holder of a valid credit card or PayPal account;
3.2.5 you are a resident of Canada;
You agree that in using the Site you will not:
3.2.6 use the Site for any unlawful purpose;
3.2.7 access or attempt to access the accounts of other users or to penetrate or attempt to penetrate the Site’s security measures; or
3.2.8 use the Site and any Product you purchase on it for any purpose other than your personal use. This means that We limit the number of items of a single Product you order to three (3) and the total number of Products purchased in one Order to fifteen (15) Products and that you should not resell any Products.
3.3 We reserve the right to suspend, restrict or terminate your access to the Site at any time without notice if We have reasonable grounds to believe you have breached any of these restrictions. This shall not limit Our right to take any other action against you that We consider appropriate to defend Our rights or those of any other person.
3.4 Intellectual Property
3.4.1 CHANEL and its affiliated Chanel companies (collectively “The Chanel Companies”) own all intellectual property rights in the Products, the Site as a whole and its content, including but not limited to all copyright, design and trade mark rights in names, logos, designs, texts, data compilations, graphics, audio clips, films, photographs, animations, illustrations, drawings, software and computer codes (collectively the “Content”), or have been granted all necessary licences to use the same.
3.4.2 Use of the Site and its Content grants you no rights in relation to the intellectual property in the Site. Subject to paragraph 3.4.3, you may not copy, reproduce, duplicate, modify, edit, republish, download, post, broadcast, record, transmit, sell, exploit, or distribute any part of the Site or its Content without Our prior written consent.
3.4.3 Subject to these Terms, We grant you a non-exclusive and revocable licence to use the Site for personal use only. Such licence does not permit you to use the Site for commercial use and/or purposes. When you use the Share function on the Site in order to share information from the Site via social media platforms (such as Facebook and Twitter), you acknowledge and agree that you will be sharing this content solely for personal use and/or purposes.
3.4.4 Your use of the Site and/or its Content must not in any way cause damage to the Site and its ability to function (including but not limited through the use of data gathering and extraction tools) nor prejudice or damage the reputation of The Chanel Companies or the Products.
3.4.5 The purchase by you of the Products from the Site does not entitle you to alter the nature of or repurpose the Product and resell the same. The resale of repurposed or altered Product may infringe the rights of CHANEL.
3.4.6 Use of Our intellectual property other than that permitted under these Terms may infringe The Chanel Companies’ rights in the Site and We reserve on Our own behalf and that of The Chanel Companies’ the right to take any appropriate legal actions to protect such rights.
3.4.7 CHANEL welcomes inquiries or feedback on its Products, however, it is CHANEL’s policy to decline unsolicited suggestions and ideas. As such, any comments, feedback, notes, messages, ideas, suggestions or other communications (collectively “Comments”) sent to CHANEL shall be treated as non-proprietary and non-confidential. Your submission of any such Comments shall constitute an irrevocable and perpetual license to CHANEL of all worldwide right, title and interest, including intellectual property rights, in and to the Comments, as well as a waiver of your moral rights in and to the Comments. CHANEL is entitled to use, reproduce, disclose, publish and distribute any Comments you submit for any purpose whatsoever, including for publicity and promotional purposes, without restriction or prior notice and without compensating you in any way. If you make Comments, you represent and warrant that you own or otherwise control the rights to the Comments. You further represent and warrant that such Comments do not constitute or contain software viruses, commercial solicitation, chain letters, mass mailings, or any form of “spam”. You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead CHANEL as to the origin of any Comments. You agree to indemnify CHANEL for all claims arising from your claims to any rights in any Comments.
3.5 Links to and from other Websites
3.5.1 You may establish links to the Site provided you stop providing links to the Site immediately if We require you to.
3.5.2 Other third party websites may provide links to the CHANEL Online Boutique from time to time. You acknowledge that:
18.104.22.168 these websites are not under Our control and We therefore cannot exercise any control over the content of such website;
22.214.171.124 the inclusion of a link to the Site does not imply any endorsement of the material contained in such websites nor any association with their operators on Our part;
126.96.36.199 We will not be party to any transaction or contract with a third party that you may enter into via such sites; and
188.8.131.52 you agree that you will not involve Us in any dispute between you and the third party.
4.1 The price of a Product is the price stated on the Site at the time you place your order except in the case of obvious error. We try and ensure that all prices on Our Site are accurate but errors may occur. If We discover an error in the price of a Product you have ordered before formation of a contract between Us in accordance with paragraph 2.2 of these Terms We will inform you as soon as possible and give you the option of reconfirming your Order at the correct price or cancelling it. If you cancel, no payment will be taken from your card.
4.2 Prices on the Site are displayed in CAD ($) and do not include taxes. Delivery charges are not included in the Product price. The total cost of your Order is the price of the Products ordered plus the applicable delivery charges depending on the delivery option you select plus the applicable tax charges depending on the delivery address you enter. We will let you know the total cost of your Order (including delivery charges based on the delivery option you have selected) prior to your placing of the Order.
4.3 Please note that Product prices may change over time and the prices payable are those on the CHANEL Online Boutique at the time of Order. If you have opted to create a Client Account, the prices displayed on the Orders page within the “My Account” section of the Site will be the price paid by you at the time of that particular Order being placed. Reordering a Product at a later date may therefore present a different price for the same Product at the checkout and, where the Terms have been changed as described in paragraph 2.1, may be subject to different Terms.
4.4 We accept payment via credit card (VISA, MasterCard, American Express) and PayPal.
4.5 We have set up a secure payment system for all Orders made on the CHANEL Online Boutique. Payments are made on an external platform via the payment provider Adyen and comply with PCI DSS security standards. Payments made via Paypal will be directed to Adyen for security verification and will also comply with PCI DSS security standards. Payment will be debited from your account at the time of or shortly before dispatch of the Product to you.
4.6 By placing your Order and making an offer to buy a Product, you authorise Us to transmit information (including any updated information) or to obtain information about you from third parties to complete verification checks involving your credit card number, credit reports or PayPal account in order to authenticate your identity or billing address; to validate your credit card or PayPal account; to obtain an initial credit card authorisation or validate that there are sufficient funds to cover the purchase sum; to protect you and Us from fraud; and to enable Us to arrange delivery of your Order to your nominated delivery address. We may refuse orders depending on the result of these verifications.
4.7 We will send you a copy of your invoice as an attachment to the Order confirmation email We send. In addition, where you have opted to create a Client Account, you will have the option to download your invoice from the ‘My Account’ section under "My Orders".
4.8 You confirm that the credit card or PayPal account that is being used is yours. All credit card holders and Paypal account holders are subject to validation checks and authorisation by the card issuer or Paypal, where applicable. If the issuer of your card or Paypal refuses to authorise payment We will not accept your Order and We will not be responsible for any delay or non-delivery and We are not obliged to inform you of the reason for the refusal.
4.9 We are not responsible for your card issuer or PayPal charging you as a result of Our processing of your credit card payment in accordance with your Order.
Each Order will be accompanied by samples of Our Products so that you can further explore the range of Products available on the Site. You will have the opportunity to express a preference as to which samples you wish to receive before placing your Order. Samples are however subject to availability and it may be necessary for Us to substitute your first choice of sample with an alternative which We hope will equally delight you.
6.1 We accept Orders for delivery everywhere in Canada. We are also able to make deliveries to PO Boxes.
6.2 Products will be dispatched by Canada Post.
Delivery Costs. Prices shown on the Website do not include delivery.
For any Order greater than or equal to seventy-five CAD ($75), complimentary Standard delivery is offered. Any delivery costs are added to the total price of the Order at the Checkout.
6.3 We shall do Our best to dispatch the Product to you as soon as possible after you place your order and in accordance with the delivery option you have selected when placing your Order. However, the delivery times used are estimates only and real delivery time may vary depending on the destination or any unexpected event.
6.4 As soon as the Product is delivered to you (or a person identified by you to take delivery of the Product on your behalf), you are responsible for it.
6.5 We want you to be happy with your purchase from Us. If you are unhappy with the Product in any way please contact Our Client Service at email@example.com, or 1-888-924-2635 as soon as possible.
6.6 Due to Air Safety shipping regulations, orders containing Hazardous Materials (aerosols-alcohol) are restricted from Express Shipping. These orders will be shipped by Standard Shipping
Orders unfortunately cannot be completed for remote regions due to Air Safety shipping restrictions.
7.1 Before dispatch. If you wish to change or cancel your Order prior to the Products having been dispatched you can either select the “cancel” option within the CHANEL Online Boutique ‘My Account’ section or call Our Client Services team on 1-888-924-2635 / firstname.lastname@example.org, with your Order number, to discuss what practical options are available to you. In the event that your Order has already been dispatched, please return your Order once received in accordance with Our Returns Policy below.
7.2 After dispatch. We hope that you will be delighted with your order. However, if you wish to return the Product(s), you have the right to return your Order within thirty (30) days without giving any reason, even if the Product is not defective. This right is subject to certain conditions as set out below:
7.2.1 Your cancellation period will expire thirty (30) days after the day on which you (or a person indicated by you to take delivery, other than the carrier) take delivery of the Products. If your Order is delivered in multiple lots, the thirty (30) days will start counting from the day on which you (or a person indicated by you to take delivery, other than the carrier) takes delivery of the final Products. For example, if you receive your (final) Product on the 1st of the month then your cancellation period will end on the 30th of that month.
7.2.2 You must inform Us of your decision to cancel your Order by a clear statement prior to the end of the cancellation period. You may inform Us by any of the methods below.
Email at email@example.com
Post CHANEL Client Care Department, 55 Marie-Victorin, Candiac, QC, J5R 1B6
7.2.3 You have taken reasonable care of the Product prior to return. In particular this means that you should not have used the Product and any tags, labels or protective packaging should not have been removed.
7.2.4 You return the Product to Us without undue delay and in any event within 14 days of informing Us of your decision to cancel.
7.2.5 You return the Product in suitable packaging to ensure it reaches Us in good condition. In order to ensure the Product reaches Us in good condition in accordance with these Terms We recommend you use the original packaging you received the Product in to return it to Us.
7.3 Faulty Products. Any Product We send you should meet its description on the Site and be fit for purpose. If however a Product is faulty or does not meet the description given on the Site at the time you placed your order, please contact Our Client Service Team as soon as possible on firstname.lastname@example.org or 1-888-924-2635 with your Order number.
For faulty Products, We will refund the purchase price, delivery charge and any reasonable shipping costs you incur in returning the Product to Us.
7.4 Returning the Product(s). We require that the Products are returned to Us by post to Chanel Canada ULC, 55 Marie-Victorin, Candiac, QC, J5R 1B6 along with the Return Form provided in the delivery package.
7.5 For your convenience, where you are returning the Products by post, CHANEL provides a prepaid returns label in the package that enables returns of the Product(s) at no cost (the Prepaid Label). Please append the Prepaid Label to the package and then deposit it in a Canada Post location. If you choose not to use the Prepaid Label when returning non-faulty Products, you will be responsible for the costs of returning the Products to Us.
7.6 Effects of cancellation
If you cancel your Order in accordance with paragraph 7.2, We will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by Us or in the event you chose to keep one or more items from your Order).
We will make the reimbursement without undue delay and not later than:
(a) 14 days after the day We receive back from you any Products supplied, or
(b) (if earlier) 14 days after the day you provide satisfactory evidence that you have returned the Products.
We will make such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
7.7 Products which may not be returned
Please note that, unless they are faulty, you do not have the right to return Products which are sealed for health protection or hygiene reasons where their packaging is unsealed or any protective strip has been removed or damaged. This means that it will not be possible for Us to accept the return of any fragrance or other Product where the cellophane has been unsealed or other protective seal has been removed.
8.1 Some jurisdictions do not allow limitations on implied warranties, or the exclusion or limitation of incidental or consequential damages. if these laws apply, some or all of the below disclaimers, exclusions or limitations may not apply to you, and you may have rights additional to those contained herein.
8.2 We accept liability for death or personal injury caused by Our negligence or that of Our employees and agents. We do not seek to exclude liability for fraudulent misrepresentation by Us or Our employees or agents.
8.3 Nothing in these Terms is intended to affect these legal rights or other rights to which you may also be entitled, for example to damages or specific performance. If there are defects in the Products you have purchased, Chanel abides by all statutory guarantee regulations. If you have a complaint regarding obvious material or manufacturing faults in Products that We have supplied, including damage incurred in transit, please refer to paragraph 7.3.
8.4 This section does not affect the legal warranty provided for under québec law. the site and its content are provided on an “as is” basis without warranties of any kind, either express or implied. chanel disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement with respect to the site and its content. chanel does not represent or warrant that the content on the site is accurate, complete, reliable, current, or error-free. chanel does not represent or warrant that the site is free from typographical errors or omissions relating to pricing, product availability, text or photography. chanel does not represent or warrant that the site or its server(s) are free of viruses or other harmful components, even if chanel or its authorized representatives have been advised of the possibility of such damages. you expressly agree that use of the site, including all content, data or software distributed by, downloaded or accessed from or through the sites is at your sole risk.
8.5 If We breach these Terms We shall only be liable for losses which are a reasonably foreseeable consequence of such breach. Losses are foreseeable where they could be contemplated by you and Us at the time of entering into an agreement with you. you understand and agree that the aggregate liability of chanel (whether in contract, warranty, tort (including but not limited to negligence), product liability, strict liability or other theory) arising out of or relating to the use of the site shall not exceed the greater of $100 or the total value of the order.
8.6 YOU EXPRESSLY UNDERSTAND AND AGREE THAT:
8.6.1 We are not responsible for losses not caused by our fault, or for any direct, indirect, incidental, special, consequential, exemplary or punitive damages, or any other damages whatsoever, including but not limited to, damages for loss of profits, goodwill or other intangible losses (even if we have been advised of the possibility of such damages), arising out of, or resulting from, your use or inability to use the site; the use of any content or other material on the site, the cost of procurement of substitute goods or services resulting from any goods, data, information or services purchased or obtained or transactions entered into or messages received through or from the site; unauthorised access to or alteration of any transmissions or data sent or received between us; statements or conduct of any third-party on the site; or any other matter relating to the site;
8.6.2 If you are dissatisfied with any portion of the site, or with any of these terms, your sole and exclusive remedy is the discontinuation of your use of the site.
9.1 If you breach these Terms and We take no action against you, We will still be entitled to use Our rights and remedies in any other situation where you breach these Terms.
9.2 If any part of these Terms is disallowed or found to be ineffective, unenforceable or void by any court or regulator, the rest of the Terms shall continue to apply.
9.3 These Terms are not intended to give rights to anyone except you and Us.
9.4 The parties acknowledge having expressly required that the Terms are to be drawn up in the English language. A French version of the Terms may be found here. Les parties reconnaissent avoir expressément exigé que les Modalités soient rédigées en anglais. Une version française des Modalités se trouve ici.
10.1 We will do Our best to resolve any disputes in relation to these Terms. These Terms are governed by the laws in force in Canada and other applicable provincial or territorial laws, excluding any conflict of laws provisions.