FAQ

WATCHES

You can contact us so that we may assist you in your search.
We also invite you to visit the CHANEL Watches Boutiqueof your choice where a sales associate will be available to answer any questions you may have.

You will find many types of information about CHANEL watches by visiting the Watches section of our website.
You can (https://services.chanel.com/en_HR/contact/) so that we may assist you in your search.
We also invite you to visit theCHANEL Watches Boutique of your choice where a sales associate will be able to provide you with personalised recommendations about CHANEL products and style.

You will find on our website all of our Watches collections; For our exceptional watches, only one selection is featured.
We invite you to visit the CHANEL Watches Boutique of your choice to discover more items and experience the universe unique to each collection.

CHANEL attaches great importance to the quality of the materials that make up your watch.
In our Care & Servicessection, you will find a few recommendations for use and maintenance that will help you preserve your watch's aesthetics and keep it functioning properly.

All CHANEL watches are water resistant to depths ranging from 30 to 300 metres. Water resistance is engraved on the watch case back as follows: "30 M."
Watches are water resistant thanks to their seals. To ensure continuous water resistance, it is recommended that seals be replaced every two years from the date of first use. It is also recommended to check water resistance each year if the watch is often subjected to immersion in seawater or swimming pools.
For watches with a screw down crown, make sure it is fully screwed down before it comes into contact with water. Never manipulate the crown underwater. If the crown is pulled out, water can seep into the case. If condensation forms inside the watch, then water has entered it and the watch must be checked immediately.
For chronograph watches, do not start the chronograph function underwater because water can seep in through the push buttons.
A watch must never be worn in a sauna, Turkish bath, shower or bath as hot water may damage its water resistance seals.
After each immersion in salt water, rinse the watch with fresh water. To ensure water resistance, be sure to screw the crown in after each manipulation.
For more information, please refer to our care and maintenance recommendations in our Care & Services section.

Setting methods are different for each watch model. Please refer to our Care & Services section to download the user manual for your watch.

CHANEL watches are manufactured in Switzerland at the workshops in La Chaux-de-Fonds, where nearly 300 people are employed. Their creative spark fuels the creation of innovative products thanks to use of cutting-edge digital tools paired with traditional watchmaking expertise. The workshops oversee all operations, from manufacturing the cases and bracelets to casing up the movements developed and produced by specialised Swiss companies. The manufacturing of high-tech ceramic is also integrated into the production process, but is kept secret so as to protect the uniqueness of CHANEL watches.

All CHANEL watches feature highly precise Swiss movements and are assembled in the CHANEL workshops in La Chaux-de-Fonds. Within this exceptional context, CHANEL develops mechanisms with varying levels of sophistication. CHANEL's partners include the Manufacture ETA, whose movements are among the most reliable in all Swiss watchmaking.
CHANEL also works with prestigious Swiss manufactures to develop new movements:

The CHANEL RMT-10 movement, exclusively designed for CHANEL by Renaud et Papi Manufacture (APRP SA);
The AUDEMARS PIGUET self-winding mechanical movement exclusively personalised for CHANEL: CHANEL - AP 3125.

CHANEL has also partnered with APRP to create its Haute Horlogerie calibres and original movements, which it designs and creates in close collaboration: these include the Comète and Camélia calibres for the J12 and Première Flying Tourbillon watches, which are also used in the Skeleton and Openwork versions.
In 2016, the House of CHANEL introduced its first in-house movement, the CALIBRE 1. Instant Jumping Hour & Minute Retrograde, and launched MONSIEUR de CHANEL, conceived and designed by the House's Watch Creation Studio.
All stages of design, development, reliability, and manufacturing of the movement were carried out by the CHANEL Haute Horlogerie internal department within the G&F Châtelain Manufacture.
This immersion in the world of fine watchmaking has opened a new chapter in the House's watchmaking history and has identified new challenges to be met.

Quartz movement:
The energy for a quartz watch is supplied by a battery that lasts for several years. The battery supplies energy to the quartz, which measures time. The average battery life for J12 quartz watches is two to four years depending on the model, and two years for other collections.
Never leave an expired battery in your watch, as it could leak and damage the movement.
Self-winding mechanical movement:
A watch with a self-winding mechanical movement winds itself with the movement of the wrist, which causes the oscillating mass to turn on its axis. When the watch is not worn, it has a power reserve of 38 to 42 hours depending on the model. Beyond this, manual winding becomes necessary. When the watch has stopped, it is recommended that you wind your watch manually every three weeks to avoid the oil in the movement from drying out.
For optimal precision and reliability, we recommend that you avoid:

Magnetic fields (magnets, loudspeakers, tablets, smartphones, etc.);
High impacts (sports requiring sudden movements such as tennis or golf).

The watch must be perfectly adjusted to your wrist. A poorly fitting bracelet results in the loss of the watch's autonomy (self-winding capacity).
For more information, please refer to our care and maintenance recommendations in our Care & Services)section.

CHANEL has become a master in the use of high-tech ceramic.
Made of zirconium dioxide power and yttrium, high-tech ceramic has exceptional properties:

Highly resistant to scratches;
Stainless;
Inert to chemical agents;
Elevated refraction index;
Unique brilliance enhanced by diamond powder polishing.

From intense black to immaculate white, high-tech ceramic has been transformed into a precious material, thus revolutionising the rules of watchmaking.
Titanium ceramic
The titanium ceramic formula used by CHANEL required four years of research and development to create it, and is patented and exclusive to the brand.
Titanium ceramic is a new material that is highly scratch resistant and has a hardness close to that of sapphire. Its unique colour and sparkle are obtained by adding titanium to ceramic and then polishing it with diamond powder.

18k gold, which is gold of a millesimal fineness of 750, is the purest alloy used in jewellery. All CHANEL gold watches are in either 18k gold or platinum 950.

CHANEL Watches was created in 1987 with the "Première" watch collection.

From 1987 to 2003, Jacques Helleu led the initiative for CHANEL Watches, and was the creative force behind the Première watch and the J12 collection.
He then worked in close collaboration with a team that he trained himself, which became a part of the Watches & Fine Jewellery division of CHANEL in Paris in 2007.
Since then, the creation of CHANEL watches has been entrusted to the House's Watch Creation Studio.

You can contact us so that we may assist you in your search.
We also invite you to visit the CHANEL Watches Boutique of your choice where our sales associates are at your disposal for a personalised appointment.

You can subscribe to our "Newsletter. For Austria, Bosnia, Germany and Israel, you will have to confirm your subscription by clicking on the link in the confirmation e-mail.
You can also follow CHANEL on social media:

To receive the catalogue of our collections, we invite you to visit the CHANEL Watches Boutiqueyour choice.

CHANEL watches are available exclusively in CHANEL Boutiques, as well as at a limited number of exclusive watches and jewellery authorised CHANEL retailers.

To find the CHANEL Watches Boutique nearest you, please refer to our Store Locator section or contact us.

The following payment methods are accepted: credit card (Visa, MasterCard, American Express, Diners Club, Japan Credit Bureau (JCB), China Union Pay (CUP), Maestro), cash (EUR, USD, SEK and GBP) and bank transfer.
We invite you to visit a Boutique where one of our sales associates will be able answer any questions you may have, or Contact Us

For all purchases greater than 200 SEK, you can receive a tax refund on the day of purchase if you are a resident outside the European Union and are able to present your original passport. You must leave the European Union before the end of the third month following your purchase.
In this case, the boutique will give you a tax refund export sales form that you must have validated at the airport before checking your luggage at the PABLO terminal, or at your last exit point from the European Union.
The validated tax refund export sales form must be submitted to the partner of our tax refund service provider (PREMIER TAX FREE) for an immediate refund in cash (at airports or in the city center) or directly to PREMIER TAX FREE by payment card.
If you experience any problems with your refund, you can send an e-mail to mytaxrefund@premiertaxfree.com, making sure to provide the following information: tax refund export sales form number, date of purchase, purchase price, and name of boutique, or you can attach a photo of the tax refund export sales form you received.

CHANEL offers an engraving service that allows you to customise your watch by engraving a name or a message on it. For more information about this service, please visit the CHANEL Boutique or authorised CHANEL retailer of your choice.
To find the CHANEL Watches Boutique nearest you, please refer to our Store Locatorsection or contact us.

We invite you to bring the watch you wish to return or exchange to the CHANEL Boutique of your choiceStore Locator in the country of purchase, in its original packaging and accompanied by the original receipt and tax refund export sales form (where applicable).
You have 30 days from the date of purchase to return it in Sweden. If you do not return the product within the original country of purchase, Contact Us for more details on our international return policy.

CHANEL watches have successfully passed the most rigorous reliability tests devised by Swiss watchmaking professionals. They are therefore guaranteed against all manufacturing defects for two years from the date of purchase, which is marked on the International Guarantee Certificate. This guarantee is total (parts and labour).
However, these two guarantees exclude the following:
Damage caused by accidents or by misuse of the watch (violent shock, crushing, rough handling of the clasp, etc.);
Damage caused by repairs or dismantling not carried out by a CHANEL watchmaking workshop or an authorised CHANEL watchmaking workshop;</li> <li>The consequences of normal use and ageing of the watch. It also excludes leather straps, given their specific nature
For more information about the terms and conditions for CHANEL guarantees, please refer to our Care & Services section.

CHANEL watches benefit from an international network of workshops that meet the strictest technical standards while providing impeccable service. For all repairs, we invite you to take your watch to the CHANEL Watches Boutique of your choice. Any repair not carried out by a CHANEL Boutique, a CHANEL Watch workshop, or an authorised CHANEL retailer exposes your watch to the risk of serious damage.
To find the CHANEL Watches Boutique nearest you, please refer to our Store Locator section or contact us

First, ensure that the movement has been properly wound. If your watch still does not function correctly, it is possible that the movement is out of adjustment or damaged (due to shock, natural wear and tear, or exposure to a strong magnetic field). Our watchmakers are available to perform a thorough diagnosis and advise you on the necessary steps to take. To receive a diagnosis, take your watch to the CHANEL Boutique or authorised CHANEL retailer of your choice for repair.
To find the CHANEL Watches Boutique nearest you, please refer to our Store Locator section or contact us

To change the bracelet or strap of your CHANEL watch, please visit the CHANEL Boutique or authorised CHANEL retailer of your choice.
To find the CHANEL Watches Boutique nearest you, please refer to our Store Locator section or contact us

To have your CHANEL watch sized, please visit the CHANEL Boutique or authorised CHANEL retailer of your choice.
To find the CHANEL Watches Boutique nearest you, please refer to our Store Locator section or contact us

An invoice is issued for each purchase. CHANEL does not issue any duplicate invoices or certificates of value, in accordance with the provisions stated in the terms and conditions for sale.
However, in the event of theft or loss of the product, it is possible to obtain a duplicate by providing supporting documents (copy of complaint form, affidavit, and a copy of your ID card).
For more information, you can contact us

Authentication of products is not a service offered by CHANEL.
Authenticity is only guaranteed if the product has been purchased from a CHANEL Boutique or from an authorised retailer, of which you can find an exhaustive list in our Store Locator section.

We kindly ask that you provide us with the contact information for the vendor (name and place of sale, regardless of if it is a store or a website) so that we can verify if it is CHANEL authorised or not, and so that we can consider which actions should be taken to put an end to activities that may constitute acts of counterfeiting. You can provide us with this information by filling out the Contact us form on our website. If you have filed a complaint against the seller, we remain at the disposal of the authorities to which this complaint has been filed for any information regarding the nature of the product in question.
We wish to draw your attention to the fact that despite the actions we take daily against websites that sell products that infringe on our rights, the Internet remains a particularly significant vector for the dissemination of counterfeit goods. This is why, in your interest, we recommend only purchasing CHANEL goods from CHANEL Boutiques and authorised CHANEL websites and retailers. This way, there is no risk of encountering counterfeit goods. You can find a list of these retailers under theStore Locator section of our website.