Unless stated otherwise, the following Legal Notices and Terms of Use govern the way you use and browse the www.chanel.com website including all web pages and other websites accessible at this address, including those versions optimised for browsing on mobiles and tablets, as well as mobile apps published by CHANEL, directed at consumers in the following countries: France, Albania, Germany, Saudi Arabia, Austria, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Denmark, United Arab Emirates, Spain, Estonia, Finland, Greece, Hungary, Italy, Kuwait, Latvia, Lithuania, Luxembourg, Norway, Netherlands,  Poland, Portugal, Qatar, Romania, Serbia, Sweden, Slovakia, Slovenia, Czech Republic, Russia, Switzerland and Turkey (collectively the “Site”).

The Legal Notices and Terms of Use applicable to any other country or region of the world may be different.

The “Perfumes”, “Makeup” and “Skincare” and “Sunglasses” sections of the Website also offer the sale of products online (hereafter “CHANEL Online Boutique”), the terms of which are set out in the Chanel Terms of Sale, forming an overall contract with the Legal Notices and Terms of Use below and the Privacy section

The website is owned and operated by:
Chanel, joint stock company with a capital of €80,200,000.00 euros, headquartered at 135 Avenue Charles de Gaulle 92200 Neuilly-sur-Seine, registered number B 542 052 766 on the Nanterre Companies Register, intra-community VAT number FR 64542052766.

Publishing Director:
Mr. Luc Dony, in his capacity as CEO.

Hosting company:
The “chanel.com” website is hosted by Amazon Web Services,  31 place des Corolles, 92400 Courbevoie, FRANCE.
The “careers.chanel.com” is hosted by CLARANET, 68 Rue du Faubourg Saint Honoré 75008 Paris - FRANCE.
Phone: 33 (1) 70 13 70 00.

Access to the Website and use of its content and functions are governed by the following Terms of Use. By accessing,  browsing and using the Website’s functions, you unconditionally accept the clauses set out below.

1. INTELLECTUAL PROPERTY

Chanel and/or its affiliates around the world own the domain name “www.chanel.com”. The Website is a creation of the mind protected by intellectual property laws. The Website as a whole and the products sold on it, as well as all the associated intellectual property (such as texts, site maps, programmes,  databases,  animations, photographs, illustrations,  sounds,  colour codes, diagrams, logos, brands and designs) are the exclusive property of Chanel and/or its affiliates around the world and/or have been regularly licensed to Chanel. Chanel and/or its affiliates around the world are solely authorised to use the associated intellectual property rights.
The use of all or part of the Website, including by downloading, reproduction, transmission, presentation or distribution, for purposes other than for your personal and private use,  commercially or otherwise, is strictly prohibited. In the event of failure to comply with these provisions, the penalties provided by law will be applied. 
When you use a “Share” function on the Website to share a CHANEL product, event or message, you acknowledge and accept that the content available for sharing must only be used for purely personal purposes, excluding any commercial use on websites or web pages and/or other commercial digital media.
For any content that you submit when you use the Product Reviews service defined in Article 5 of the Terms of Use, you grant Chanel, free of charge and for a duration of thirty (30) years, the right to use, reproduce, copy, modify, delete all or part, adapt, publish, translate, create works derived from the content, as well as the right to license, sub-license, sell, distribute and/or integrate it in any form, using any medium or any technology throughout the world, without compensation being awarded to you.
The creation of hyperlinks to the Website requires Chanel’s prior, written consent which can be revoked at any time.
Not all websites with a hyperlink to the Website are under Chanel’s control and Chanel  therefore disclaims any liability (especially editorial) regarding access to such websites and their content.
Chanel is free to change the content of the Website at any time and without notice.

2. DISCLAIMER AND LIMITATION OF LIABILITY

Chanel strives to ensure that the information available via the Website is accurate and up-to-date. However, Chanel gives no warranty that such information is accurate, complete and up-to-date. Chanel gives no warranty, express or implied, in respect of all or part of the Site.
Subject to the specific provisions for online sales, Chanel cannot be held liable for any direct or indirect damages, irrespective of the cause, origin, nature and consequence, arising from browsing and use of the Website. In particular, Chanel declines any liability in the event of interruption or inaccessibility of the Website, the occurrence of bugs or any damage resulting from fraudulent acts by third parties (such as an intrusion) originating from the Website.
When you use the Product Reviews service defined in Article 5 of the Terms of Use, you agree to indemnify and insure Chanel (including its executives, directors, agents, shareholders, affiliates, joint companies, employees, partners or third party service providers) against any claims, demands and/or damages (both direct and indirect) of any sort and of any nature, known or unknown, including reasonable legal fees, due to a violation of your declarations and guarantees defined in Articles 1 and 5 of the Terms of Use, or the violation by you of any law or the rights of a third party.
Chanel implements measures to ensure the security of the data collected on the Website. Nevertheless, Chanel has no control over the risks associated with the functioning of the internet and draws your attention to the existence of potential risks regarding the confidentiality of data transiting through this network.
If you have any questions regarding the warranty and liability rules applicable to the Chanel Online Boutique, please check the Terms of Sale.

3. PERSONAL DATA AND COOKIES

The provisions relating  to  personal data and cookies are set out in the Privacy Section. 

4. PRICE INFORMATION

Prices displayed on the Website are shown in Euros, except for the countries listed in the table below:

When placing orders on the CHANEL Online Boutique, please check the information regarding prices and any delivery costs applicable in the Terms of Sale.

The price of products not sold on the CHANEL Online Boutique are provided as a guide and have no contractual value. They correspond to the prices applied by Chanel in its stores and are subject to change and adjustment without notice.
For jewellery presented on the Chanel Jewellery website, the prices shown are for a 52 or medium ring size and are therefore also subject to variation for a smaller or larger size.

5. FRAGRANCE & BEAUTY PRODUCT REVIEWS

This article regulates your use of the product reviews service offered by Chanel for the “Fragrance” “Makeup” and “Skincare” sections of the Website (hereinafter the “Product Reviews“).

5.1 Purpose of the Product Reviews

The Product Reviews allows the Website’s customers to leave their opinions, suggestions and recommendations solely on the Frangrance and Beauty products sold on the website (hereinafter the “Products“). These opinions, suggestions or recommendations shall be accompanied by a grade of 1 to 5 starts, 5 stars being the best score attributable to a Product (hereinafter the “Review(s)“).
To be able to leave a Review on one of the Products, the customer must have previously bought the Product in question on the Website within the last year.
If a customer bought the product using a guest account, she should create a customer account first in order to be able to leave her Review.
A Review must contain a minimum of 10 characters.
The content that you send as part of the Product Reviews is used by Chanel for the purpose of analysing the satisfaction of our customers.

5.2 Contents of Product Reviews / Users’ responsibilities

By sending the content, you guarantee:

• that you are the sole author and/or owner of all the rights relating to the said content or that you hold a licence for the rights authorising you to send the said content to Chanel;
• that you have voluntarily renounced all “moral rights” that you could have on the said content;
• that all the content that you send is correct;
• that you are at least 18 years old or you have obtained prior permission of a parent or legal representative to leave content, Chanel shall be able to ask any minor user to provide evidence of this permission and, where necessary, refuse to publish the Review of a minor user who is unable to provide evidence of this permission;
• that the use by Chanel of the content that you provide does not violate the Terms of Use and will not harm any person or entity.

Furthermore, you agree to send no content:

• that you know to be false, incorrect or misleading;
• that infringes any copyright, patent right, trademark, business secret, trade secret and/or any other intellectual property rights, property rights, publicity rights of any third party and/or any confidentiality agreements;
• that violates any law or order, or indeed any decree or regulation (including, but not limited to, those which regulate consumer protection, unfair competition, discrimination or false advertising) and more generally, any regulation;
• that can reasonably be considered to be defamatory, derogatory, inciting hate, biased, offensive or insulting, in particular with regards to race or religion, threatening in an illegal manner or representing unlawful harassment of any individual, person, agreement, partnership or business;
• for which you have been paid of have received compensation by a third party not approved by Chanel;
• that includes information referencing websites other than the Website, publicity, third party brands or content that is not be relevant to the products sold on the Website, physical addresses, email addresses, contact details or telephone numbers or any other information allowing the identification of a person;
• that includes any comment on the medical or pharmaceutical performance of the Products;
• that contains viruses, worms or other potentially harmful programmes or computer files.

5.3 Publication of Reviews

The contents of the Reviews must not contradict the Terms of Use and must not damage Chanel’s image or its trade policy.
Chanel undertakes not to modify the customers’ Reviews before their publication, except for the spelling of the names of the Products if they were incorrect. Nevertheless, each Review is manually moderated by Chanel’s customer service before its publication in order to verify that if conforms with the publication criteria, particularly listed in Article 5 of the Terms of Use. The Reviews will be published irrespective of their rating, provided that they respect the publication criteria and the Terms of Use.
You recognise that you, and not Chanel, are solely responsible for the content of your contribution. No part of the content that you send shall be subject to an obligation of confidentiality on the part of Chanel (including its executives, directors, agents, shareholders, affiliates, joint companies, employees, partners or third party service providers, as well as their respective directors, representatives and employees).
Chanel undertakes not to pay any user in order to incite them to leave a possible Review.
The Reviews shall be published between 48 and 72 hours after submission on average. The process may be longer if the Review has to be examined in detail by the dedicated Chanel team.
The Reviews are uploaded on the Website in chronological order.
Once a Review is published on the Website, users have the option, through a link, to say if they have found it useful or not.

6. AMENDMENTS

Chanel informs you that these Terms of Use can be amended at any time. Such amendments are posted online and are deemed to be accepted unconditionally when you access the Website after they are posted online.  Chanel  recommends you check this page regularly.

7. SEVERABILITY

If any clause of these Terms of Use is found to be invalid due to a change in legislation or regulations or a court decision, this cannot in any way affect the validity of and compliance with the other clauses of the Terms of Use.

8. APPLICABLE LAW AND DISPUTES

These Terms of Use are governed by French law without depriving you of the level of protection provided by the provisions of the mandatory laws of the country of your usual residence. Failing amicable agreement, the French courts in Paris have territorial jurisdiction to deal with any dispute relating to the Website, notwithstanding your option to bring the dispute before a competent foreign court of your choice

Last updated: January 2020
Copyright © CHANEL.

CHANEL highly cares about your privacy and data protection.

We are committed to offering the highest standards of products and services. Thus, we value each of our existing or prospective client and aim at maintaining appropriate protection of your personal data (“Data”).

The CHANEL Online Privacy Policy explains how CHANEL collects and processes your Data when you use our website, app or other digital platforms (“Platforms”), when you purchase CHANEL products via our Platforms, or when you apply for a job at CHANEL online as required by the data protection laws in the countries in which we do business, such as the General Data Protection Regulation of the European Union. This Policy applies to those Platforms which provide for a link to it.

CHANEL has implemented a robust data protection compliance program, which includes the adoption of the high-standard data protection principles of the applicable data protection laws at a global level and in particular the:

a. conclusion of an Intra Group Data Transfer Agreement (“IGTA”), which are based on the EU Standard Contractual Clauses. They should ensure the same level of protection by all CHANEL entities and allow transfers of Data within CHANEL’s organization globally;

b. creation of a Data Protection Office and a network of local data protection contacts;

c. adoption of internal policies and procedures to ensure compliance with applicable data protection laws and regulations;

d. implementation of appropriate technical and organizational measures to implement the data protection principles.

The CHANEL Platforms and related data processing are operated / carried out by or on behalf of the respective CHANEL entity (“CHANEL” or “we”) as set out here. Such CHANEL entity may further share information with its affiliates in accordance with the safeguards foreseen in this policy (see Section 5 below). Any online sales on the e-commerce section of the website are made by the respective CHANEL entity as set out in the applicable Terms of Sales.

If you want to contact CHANEL or its Global Data Protection Office, please see under “10. How to contact CHANEL for privacy queries” below.

The specific type and scope of Data we collect about you depend on your activity on, and interaction with, the Platforms (e.g., whether you only browse through our Platforms or purchase a product or subscribe to our marketing communication) as well as the country in which you use the Platforms. The following Data may be collected through our Platforms :

    a)  Information collected when you use the CHANEL Platforms for informative purposes only

• Information relating to your website use (“Log Data”) :

When you use our Platforms for informative purposes only (e.g., you do not register on, purchase via or otherwise submit your Data through the website), your internet browser automatically collects, and transfers to us, certain basic information relating to your website use. Such Log Data may include :

• • your browser type and version,
  • your operating system and interface,
  • used device,
  • language preference,
  • the website from which you are visiting us (referrer URL),
  • webpage(s) you are visiting on our Platforms,
  • date and time of your visit,
  • part of your internet protocol (IP) address,
  • your actions taken on the Platforms, and
  • the name of your access provider.

• Information processed by external social media providers (“Social Media Data”):

Our Platforms contain share buttons that enable you to share CHANEL content with your friends through third party media platforms and /or social networks (such as Facebook and Instagram, “External Platforms”). The mere use of our Platforms does generally not involve data processing activities (including data transfers) in relation to the External Platforms. However, when you use the share button, these External Platforms may collect and otherwise process personal data about you.

For more information about the scope and purposes of the data processed by the External Platform provider, including your rights and setting option to protect your privacy, please see the privacy notice of the respective External Platform provider.

• Information processed through cookies (“Cookie Data”) :

We use cookies and similar technologies when operating our Platforms. Cookie-based processing of your Data is subject to Section 9 below.

• Information on parties to fight counterfeiting (“Anti-Counterfeit Data”) :

In order to fight against counterfeiting and infringement, CHANEL has set up automated processes to collect information on companies or individuals who commit or are likely to commit acts that violate our rights in the context of the Platforms. This information will be accessible to any company legally authorized to use the CHANEL trademarks that has been a victim of such violations, for the purpose of taking action or any necessary measures to protect their rights.  We collect the following Anti-Counterfeit Data :

• • identification information
  • postal address
  • information related to any electronic means used for counterfeit activities
  • judiciary information related to proceedings

In addition, CHANEL periodically reviews social media sites and other online platforms to detect unauthorised sellers of CHANEL products. Some Data are collected from public sources (such as third parties websites).

b) Information collected when you purchase a CHANEL product (“Purchase Data”)

If you purchase a CHANEL product through our Platforms, we will collect Data through the purchase form to process the purchase order.
If you purchase a CHANEL product through your account (see Section c) below), we additionally process your purchase history.

c) Information collected when you create an account on the Platform (“Account Data”)

If you create an account on the Platform to be able to order faster, track your order, create and keep your wishlist and / or receive exclusive news about CHANEL products (if requested), we will collect Account Data through the account creation form.

d) Information collected when you subscribe to the CHANEL newsletter or other marketing communication (“Marketing Data”)

If you subscribe to our newsletter or other marketing communication via the Platforms in order to receive information on CHANEL collections, products, campaigns, shows and other events, we will collect Marketing Data through the Newsletter subscription form. 

e) Information collected when you otherwise interact with us via the Platforms (“Request Data”)

• The Platforms enable you or facilitate to get in touch with us, including to exercise your rights under Section 8 (as applicable), or share your opinion on CHANEL products and services in many other ways than described above, e.g., via e-mail, telephone, letter or a data subject access request. The collection of Data depends on how you interact with us and what information you provide us with. If you contact us via the contact us form available on the Platforms, we collect the following Data :
  
  
  • area of interest,
  • topic/ purpose of the contact,
  • title / gender,
  • name (first name and surname),
  • email address,
  • further Data you share on a voluntary basis (e.g. postal address, phone number, your concern), and
  • the content of your query or responses to surveys and questionnaires provided to us.

• If you contact us to exercise your data subject rights (as applicable), we usually collect the following Data, depending on how you address the data subject rights request :
  
  
  • type of relationship with CHANEL (e.g., customer, employee or other),
  • name (first name and surname),
  • type of request (e.g. rectification or deletion request),
  • contact details,
  • country of residence,
  • further request details necessary to process your request (e.g. identification details), and
  • the content of your request provided to us.

• If you make a service request (e.g., repair order, booking or warranty claim), we may collect the following Data :

  • topic,
  • title / gender,
  • name (first name and surname),
  • contact details,
  • product purchased,
  • date of purchase, and
  • further details relevant to address your request.

• The website CHANEL.com offers click-to-chat and click-to-call functionalities. 

Click-to-chat enables you to start a live chat with, and enjoy real-time support by our customer service. You can contact our customer service via live chat either as a guest or as a registered customer. In the latter case, the customer service may have access to certain portions of your Account Data in order to process and answer your request, such as: 

• • your name,
  • contact details.

Click-to-call allows you to request a callback through the Platforms. If you request a callback, we collect:

• • your phone number, and
  • your preferred time for the callback.

For further information on the click-to-call function, please refer to Section 9 on the use of cookies below.

f) Information collected when you apply for a job at CHANEL or its affiliates (“Applicant Data”)

If you apply for a job at CHANEL or its affiliates via the Platforms, we collect the following Data relating to your application:

• title / gender,
• name (first name and surname),
• nationality,
• country and city of residence,
• postal address,
• email address,
• phone number,
• educational level,
• school/university,
• spoken languages,
• work experience,
• certificates,
• further CV information,
• your preferred entry date, and
• further Data you may submit.

g) Information collected about you from third party partners

From time to time we may collect Data about you from third party partners (in order to enrich our data sets) or instruct such third party partners to provide their own Data about you to external platforms (“Third Party Data”) in order to provide you with tailored information about our products, services and events on external platforms or via such third parties.

Important General Notice : When we collect personal data through forms, including but not limited to electronic forms, we will indicate the mandatory fields via asterisks. Failure to provide the data marked with an asterisk could prevent you from accessing our products and / or services. While submitting any Data, including multimedia content (photographs, videos etc.), please ensure it is accurate and do not transmit any sensitive Data such as health information, political opinions, religious or philosophical beliefs, information on your sex life or sexual orientation, racial or ethnic origin, nor any content which is not expressly requested through a questionnaire or any other collection method (such as commercial information, advertising, personal creations, ideas, or concepts), unless this is required in exceptional cases (e.g. to report allergies).

Our website does not specifically focus on minors. If we should nevertheless inadvertently collect such information, the minor's legal representative can exercise the minor’s rights on his/her behalf and on his/her name at any time (see below).

If you are an existing or prospective client of, or if you apply for a job at CHANEL or otherwise interact with CHANEL via the Platforms, we may use your Data for the following purposes (“Processing Purposes”) :

• enable you to browse through our Platforms and to use your personal online account (“Platform-related Purposes),


• enable you to obtain information on our products and services from our Customer Care Center, in our “Contact us” section for instance (“Request-related Purposes”),


• enable you to purchase CHANEL products through our Platforms, in our CHANEL boutiques and other points of sale (“Purchase-related Purposes”),


• enable you to access CHANEL services in our CHANEL boutiques and other points of sale, or on our Platforms – for instance, to book an appointment or to create a CHANEL product wish list (“Service-related Purposes”),


• enable you to access our extensive after-sales care services on our CHANEL products (“After Sales-related Purposes”)


• respect our legal obligations, including inter alia cosmetics regulations, the protection of our distribution networks, the fight against money laundering, credit card fraud, the fight against counterfeit and processing your data subject rights requests (“Regulatory-related Purposes”),


• collect your opinion on our CHANEL products and services, in particular via surveys and questionnaires (“Product Improvement-related Purposes”),


• establish statistics, financial and commercial studies (“Studies-related Purposes”),


• keep you informed about our latest collections, products, campaigns, shows and other events by sending you our CHANEL communications (by electronic mail, by post or via your phone: calls, chat, SMS and MMS and third-party media platforms; “Marketing-related Purposes”),


• improve our understanding of your interests and preferences so that we can deliver personalized offers and other services that would correspond better to your needs and wishes (“Preference-related Purposes”),


• process your application, including checking open positions via internal and external experts in the case of job applicants as well as maintain an applicant pool in order to be able to match future positions with potential candidates (“Application-related Purposes”).


 

Each processing of your Data is legally based on your consent, the necessity to carry out a contract with you, a legal obligation and / or our overriding legitimate interest depending on the purpose of the processing. 

Details of the legal basis justifying the data processing are set out here.

Within the CHANEL Organization. To the extent permitted by law and taking into account the protection of your rights and freedoms in respect of the processing of your Data, your Data will only be accessible to a limited and defined number of recipients within the global CHANEL entities (“CHANEL Organization”) as further described below. We may transfer your Data to another legal entity for the purposes of a collaboration, joint venture, corporate reorganization, change of legal form or other similar event. In case of a merger or sale, your Data will be permanently transferred to the successor company. Anti-Counterfeit Data will be accessible to any company legally authorized to use the CHANEL trademarks that has been a victim of such violations, for the purpose of taking action or any necessary measures to protect their rights. You can find a list of the relevant CHANEL entitieshere.

If you are an existing or prospective client of CHANEL or otherwise interact with CHANEL via the Platforms (except by way of a job application), only the CHANEL employees within the CHANEL Organization that are working within the teams that need to have your information (for example, Customer Relationship Management, Commercial Management, Legal, Compliance and IT) will access your Data.

Chanel may also send you communications relating to products or events related to the activities of other entities of the Chanel Organization such as, for example, our Maisons d'Art Barrie, Goossens, Maison Michel, Orlebar Brown or Maison Eres.

Third Parties outside of the CHANEL Organization. We may in limited cases transfer your Data to governmental agencies and regulators (e.g. tax authorities), courts, and government authorities, all in accordance with applicable law and to external advisors (e.g., lawyers, accountants, auditors etc.), all acting as controllers. In this context CHANEL may also have to transfer your Data to third parties when it receives a request by an authority empowered by law to do so, pursuant to applicable laws and regulations. If you apply for a job through the Platforms, the CHANEL entity receiving your application (see Section 2) may forward your application to external recruitment firms as necessary.

Service providers (within and outside CHANEL) : Your Data will generally not be disclosed to recipients outside the CHANEL Organization. In some cases, however, CHANEL makes use of external service providers acting on behalf of CHANEL on the basis of contractual arrangements which will include strict data protection obligations. We will in particular provide your Data to service providers or suppliers (this may include other CHANEL group companies) as part of our normal business operations to carry out certain IT-related tasks and who assist us in operating our Platforms, conducting our business, servicing you or protecting the security and integrity of our business (including IT maintenance, security and support service provider, hosting provider, payment provider, marketing and advertising partners, mailing or emailing services or customer care center).

Data disclosure as set out in Section 5 above may involve a transfer of your Data to countries that do not provide the same level of data protection. Applicable legal and regulatory requirements are taken into consideration before any cross border transfer of your Data.

• Any Data transfers outside your country that do not provide an adequate level of data protection will be secured through appropriate contractual guarantees which will also be in compliance with applicable laws and regulations, such as EU Standard Contractual Clauses;


• Data transfers among CHANEL entities will ultimately be covered by the IGTA.


• The transfer of Data may also be based on your prior consent. Please note that, if you are an European Union or UK citizen, such a transfer may include possible risks if the country where your data is transferred to has not been recognized by European Union or UK authorities as granting sufficient data protection level (absence of an adequacy decision) and appropriate safeguards.

You may receive relevant portions of the aforementioned documents upon request as required by applicable law.

Your Data generally (other than Applicant Data) :

Alongside the commitment to offering the highest standards of services and products, we consider that our products should entitle you to personalized client treatment and incomparable after-sales services that may last for a lifetime for some products. For this purpose, and to ensure such services, we may need to keep your personal data for as long as it is needed for the provision of such services. Your Purchase Data will be retained until your last use or purchase of our services or goods as required or permitted by applicable local law or where we have a legitimate and lawful purpose to do so and in any case.

For any product sold on our website, we may keep your data for as long as it is necessary to comply with applicable legislation regarding product guarantee and safety and in order to follow up with you on the results of the product and offer you continuous advice. Your further Data will be retained as long as required by applicable local law or to the extent we have a legitimate and lawful purpose to do so. Please note that the storage period provided by legislation may vary per country.

Applicant Data :

We welcome and value applications from talented candidates. Subject to your consent, we may keep your Data on file for up to 2 years following your last visit to our candidate space and contact you if another appropriate opportunity arises if your previous application on the “Careers” section of our Platforms is not successful. In case you choose not to be contacted for future opportunities, your Data will be kept for up to 6 months after the end of the respective application process, unless shorter or longer retention is permitted or required by applicable local law.

You may have the following rights to the extent and as provided by the law applicable to you which you can exercise through the contact details provided in Section 10 :

• A right of access and information : you have the right to be informed in a concise, transparent, intelligible and easily accessible form of the way in which your Data is processed. You also have the right to obtain (i) confirmation as to whether or not Data concerning you are being processed, and, where that is the case (ii) to access such Data and obtain a copy thereof.


• A right to rectification : you have the right to obtain the rectification of your Data. You also have the right to have incomplete Data completed.


• A right to erasure : in some cases, you have the right to obtain the erasure of your Data. However, this is not an absolute right and CHANEL may have legal or legitimate grounds for keeping such Data.


• A right to restriction of processing : in some cases, you have the right to obtain restriction of the processing of your Data.


• A right to data portability : you have the right to receive your Data which you have provided to CHANEL, in a structured, commonly used and machine-readable format, and you have the right to transmit those Data to another controller without hindrance from CHANEL. This right only applies when the processing of your Data is based on your consent or on a contract and such processing is carried out by automated means.


• A right to object to processing : you have the right to object to processing of your Data when such processing is based on the legitimate interest of CHANEL. CHANEL may, however, invoke compelling legitimate grounds for continued processing. You also have the right to object at any time to the processing of your Data for marketing purposesous.

To unsubscribe from our “Newsletter” you may also use the above channels or simply by clicking on the “unsubscribe” link at the bottom of each Newsletter.

You have the right to lodge a complaint with a competent supervisory authority.

Cookies are pieces of information that any website or other Platforms may transfer to your browser that are then stored in your computer system. For example, the deposit of cookies enhances your online experience by allowing us to save your preferences.

When you use the Platforms, we send one or more cookies – small text files containing a string of alphanumeric characters – to your device. We use both session cookies and persistent cookies. A session cookie disappears after you close your browser. A persistent cookie remains after you close your browser and may be used by your browser on subsequent visits of our Platforms. Your web browser may provide you with some options regarding cookies. Please note that if you delete, or choose not to accept, cookies, you may not be able to utilize the features of the services provided via the Platforms to their fullest potential. We use third party cookies in connection with the services provided via the Platforms as well. For instance, we use Google Analytics to collect and process certain analytics data. We do not process or respond to web browsers' "do not track" signals or other similar transmissions that indicate a request to disable online tracking of users who visit our Platforms or use the services provided via our Platforms.

How we use cookies and similar technologies, in particular, for services adapted to your profile :

We use cookies and automatically collected information to :

1. personalize our Platforms and the services provided via our Platforms, such as remembering your Data so that you will not have to re-enter it during your use of, or the next time you use, our Platforms and the services provided via our Platforms;


2. provide customized advertisements, content, and information adapted to your profile;


3. monitor and analyze the effectiveness of our Platforms and the services provided via our Platforms and third-party marketing activities adapted to your profile;


4. monitor aggregate site usage metrics such as total number of visitors and pages viewed; and


5. track your entries, submissions, and status in any promotions or other activities offered through our Platforms and the services provided via our Platforms (services adapted to your profile). For example, this may help us to monitor rates of emails opened. Tracking technology also helps us manage and improve the usability of the Platforms, (i) detecting whether there has been any contact between your computer and us in the past and (ii) to identify the most popular sections of the Platforms.

We may also collect your shortened IP address on a non-readable basis, which does not allow us to directly identify you.

Depending on the local version of the Platform you are using, this ce lien,

may provide you additional information about the cookies used by Chanel as well as specific consent settings if you do not wish CHANEL to use all or part of the above-mentioned cookies.

You may also disable the installation of “cookies” by configuring your browser appropriately. For more information, please click here.

Please be aware that restricting cookies may impact your user experience and may prevent you from using parts of our Platforms or services.

To exercise your rights please send your request to our Customer Service Department as indicate below and communicate the following information: name, surname, e-mail and any other information necessary to confirm your identity in order for us to process the request (such as your postal address).

• by mail: Chanel Limited1 Bruton street, London W1J6TL, Attn: head of Data Privacy 
• by email: privacy@chanel.com; 
• by addressing it to our CHANEL boutiques or other points of sale.

Please click here to access all local contact numbers or exercise your rights.

For any Applicant Data for your application to our “Careers” section, please click here  to access all local contact email addresses.

For any questions or comments relating to this Privacy Policy or the manner in which CHANEL collects and uses your Data, you may also contact our Global Data Protection Office at the following address :

Global Data Protection Office

Chanel Limited
1 Bruton street, London W1J6TL
Attn: head of Data Privacy
By email : privacy@chanel.com

You can also refer to the local Customer Care Center if you wish to exercise your data subject rights or if you have any other questions concerning this Privacy Policy.

Depending on the country version of the Platform you are using, the above mentioned General Provisions applicable to your personal information may be subject to local specific rules. To know more about any specific rules applicable to you, please select the related country below :

如果您访问由{插入相关香奈儿中国实体的名称}运营的网站 chanel.cn，适用以下内容：

您使用我们的网站即表示您同意本文所述的处理行为。

Если вы посещаете наш веб-сайт, находясь в России, или если, являясь гражданином России, вы покупаете продукты CHANEL через наш веб-сайт / приложение с дальнейшей доставкой в Россию, или если, являясь гражданином России, вы откликаетесь на вакансию в компании CHANEL в России, на вас распространяется действие следующих положений: 

Обработка нами ваших персональных данных основывается на вашем согласии, предоставленном через наш веб-сайт, приложение или другую цифровую платформу или иным образом, за исключением случаев, когда российский закон о защите персональных данных позволяет нам обрабатывать ваши персональные данные исходя из других применимых правовых оснований. Любые случаи передачи ваших персональных данных третьим лицам, находящимся внутри или за пределами России, основываются на вашем согласии и на соответствующих соглашениях или положениях о передаче персональных данных, гарантирующих то, что получающая сторона обеспечит конфиденциальность и безопасность ваших персональных данных и ограничится целями обработки персональных данных, указанными в настоящей Политике, за исключением случаев, когда российский закон о защите персональных данных позволяет нам передавать ваши персональные данные третьим лицам исходя из других применимых правовых оснований. Мы принимаем все необходимые организационные и технические меры для обеспечения безопасности ваших персональных данных. К этим мерам относятся назначение должностного лица, ответственного за организацию процесса обработки персональных данных, внедрение внутренних средств контроля и/или проведение аудитов соответствия процесса обработки персональных данных действующему законодательству, оценка ущерба, который может быть нанесен субъектам данных в случае нарушения требований, выдвигаемых к обработке и обеспечению безопасности персональных данных в соответствии с действующих законодательством, а также сопоставление такого ущерба с принимаемыми нами мерами по обеспечению безопасности.

When the United Kingdom ceases to be a member state of the European Union, the terms used in this Privacy Policy shall have the same meaning ascribed to them in the Data Protection Act 2018.

This Privacy Policy was last updated on February 2020 . With regard to any changes which may be made to this Privacy Policy, we invite you to check the "Personal Data" section of our website on a regular basis.

1.1 SCOPE OF APPLICATION 

These general terms and conditions of sale (hereafter “GTCs”) as well as the relevant “Online CHANEL Privacy Policy” and “Legal Statement” are applicable to the Internet site www.chanel.com (hereafter “CHANEL Online Boutique”), offering the sale of eyewear and cosmetic products bearing the “CHANEL” trademark (hereafter all together the “Product(s)”). The products are sold through the CHANEL Online Boutique directly by CHANEL SAS, a company duly organised under the laws of France, whose registered office is located 135 Avenue Charles de Gaulle, 92200 Neuilly-sur-Seine, France, and registered with the Nanterre Register of Companies under number 542 052 766 R.C.S. By ordering and buying Products from the CHANEL Online Boutique, the customer (hereafter “Customer”) fully accepts the present GTCs. These GTCs can be saved and/or printed and are accessible from all the pages of the CHANEL Online Boutique. They can be amended at any time and the terms applicable are those accepted by the Customer when placing an order, which can be accessed from the order confirmation email. 

1.2 THE CUSTOMER 

Through the CHANEL Online Boutique, CHANEL offers Products for sale to non-trade Customers, in the capacity of consumers, aged over eighteen (18) and with full legal capacity. Products are sold on a retail basis strictly for personal use. Therefore, CHANEL limits orders to:

• three (3) items of the same cosmetic Product with a limit of fifteen (15) cosmetic Products per order purchased by the same Customer, with the exception of cosmetic Products identified on the CHANEL Online Boutique by the specific mention “EXCLUSIVE” which are limited to one (1) cosmetic Product per order;
• two (2) items of the eyewear Products with a limit of six (6) eyewear Products per order purchased by the same Customer. 

In general, Chanel reserves the right to refuse any order of Products of an abnormal nature, in particular in the event of orders in quantity and/or for amounts which would be reasonably deemed abnormal by Chanel.

1.3 CHANEL ONLINE BOUTIQUE CUSTOMER SERVICES

In case of questions concerning any order, Customers may contact CHANEL customer services as indicated below: 

- At the following numbers:

- Through Live Chat or Web call back via the “Contact an Advisor” section.

Customers may also find information on the CHANEL Online Boutique, via the link “FAQ”

1.4 LANGUAGES

The CHANEL Online Boutique is accessible in French, English, German, Italian, Russian and Polish. 

The Customer acknowledges that the translation of the CHANEL Online Boutique into the above languages is a comfort offered to the Customer to browse on the CHANEL Online Boutique and the language chosen by the Customer may differ from the language used by CHANEL regarding order and receipt of the Products by the Customer, which depends on the localisation of the delivery address communicated by the Customer. 

1.5 PRODUCTS 

The Products offered for sale on the CHANEL Online Boutique are described and presented as accurately as possible (specifications, illustrations, size, composition, etc.). However, the Customer is recommended to refer to the description of each Product, by clicking on each “Product Description”, to find out more about the Product concerned, particularly in relation to the features the Customer is looking for, since the Customer is solely responsible for choosing and buying a Product. 

1.6 PRICES

The prices applied are those indicated on the CHANEL Online Boutique at the time of the order. 

The Customer is informed that prices are subject to change. Therefore, if the Customer has created a customer account, the prices displayed in the “My Account/My Order History” section on the order summary page correspond to the prices paid by the Customer for previous orders. The “Reorder” function available on this page might therefore offer this same product for sale at a different price compared to the previous order. The Customer should thus be careful to note the price applicable at the time of the order, which is indicated when the Product is placed in the basket. 

Prices are indicated in EUR, to the exclusion of countries indicated in article 3 below. and do not include the Delivery Costs of the order (hereafter “Delivery Costs”). These Delivery Costs are indicated to the Customer on the review basket page as well as on the order summary page, prior to confirmation and payment of the order. 

2.1 ORDER PROCESS 

The Customer is invited to select the Products and to place them in the purchase basket by clicking on the “Add to Bag” button.

At any time, the Customer is invited to consult the summary of his order by clicking on the icon “Review Bag and Checkout” available on the top right of all CHANEL Online Boutique pages. At this stage, the Customer can verify the details of his order, identify eventual mistakes made in the entry of the data, and correct or remove Product(s). 

After validation of the basket by clicking on the icon “Continue to Checkout”, the Customer is asked to choose between three (3) options:

• Identifying himself with his user name and password to order by using his existing customer account,
• ordering without creating a customer account,
• ordering by creating a customer account.

CHANEL cannot be held liable for inaccuracy of the information provided by the Customer. The customer account will give access to a personal space where customers can track orders and access invoices. 

To finalise his order, the Customer:

• must confirm his delivery and invoicing address, or indicate a new delivery address and/or invoicing address,
• must read these GTCs and explicitly accept them by ticking the box “I have read and accepted terms & conditions” before making payment for his order,
• is then invited to pay the amount of the order by clicking on the icon “Place order” giving access to secure payment of the order.

Once payment has been confirmed, the Customer receives a confirmation email for the order. 

The Customer formally accepts the use of email for the confirmation by CHANEL of the content of the order.

2.2 AVAILABILITY OF PRODUCTS 

Products are offered within the limit of the stock available. Statements about the availability of the Products are provided at the time of the placing of the order on the Product page. If it turns out that despite the vigilance of CHANEL the Products ordered are no longer available, CHANEL informs the Customer by any means (telephone call or email) as soon as possible. No debit corresponding to the unavailable Product or Products shall be made from the bank account of the Customer in the event of unavailability of one or several Products and in case that a payment from the Customer has been already processed, the Customer will be reimbursed for part of the payment corresponding to such unavailable Product(s) applying rules under article 5.3 below.

Every order can be accompanied by free samples chosen by the Customer. However, in the event of unavailability of the samples CHANEL cannot be held liable for such unavailability.         

2.3 CANCELLATION OF ORDER 

Once the payment has been made, the Customer cannot modify his order. However, if the order is not yet prepared by CHANEL, the Customer can cancel his order by contacting the Customer Care Services at the number indicated in the “Contact an Advisor” section in the footer of the CHANEL Online Boutique home page. With or without the creation of a customer account, the Customer always has the possibility of making use of his right of withdrawal, the modalities of which are stipulated in Article 5 below.     

In these cases, the Customer will be informed by email of the cancellation of the order and will be refunded any sums he might have paid prior to the cancellation of the order by CHANEL. 

Products shall be paid in EUR, to the exclusion of countries indicated in the table below. 

The Customer shall also bear all compulsory taxes and fees and potential bank charges which shall be born at all times by the Customer.

For all countries, payment of the order shall be made by bank card (Visa, Mastercard and American Express are accepted), Paypal or Apple pay. CHANEL may also accept a selection of local payment methods which are detailed in the dedicated FAQ section.

CHANEL has established a secure payment system for any order made in the CHANEL Online Boutique. Payments are made on an external platform through a payment service provider – ADYEN – complying with the PCI DSS security standards.

The Customer has the possibility of downloading his invoice from his personal space under the heading “My Orders”.

In the event where the customer has not created a customer account, his invoice is available as an attachment to the shipping confirmation email that CHANEL sends him.

4.1 TERMS OF DELIVERY

The CHANEL Online Boutique delivers to numerous countries, namely Metropolitan France, Corsica, Monaco, Germany (except Büsingen and Helgoland Islands), Spain (except Canary Islands, the Balearic Islands, Ceuta and Melilla), Italy (except Repubblica di San Marino, Città del Vaticano, Livigno, Campione d’Italia), Austria, Belgium, Luxembourg, The Netherlands, Poland, Finland, Denmark, Sweden, Lithuania, Latvia, Estonia, Republic of Slovakia, Romania, Croatia, Bulgaria, Slovenia. 
CHANEL delivers Products ordered at the delivery address indicated by the Customer (the “Delivery Address”) according to the delivery option selected by the Customer when placing his order. For detailed information regarding delivery options and costs, please consult the dedicated FAQ section in the footer of the CHANEL Online Boutique home page. 
CHANEL shall do its best to dispatch the Products to the Customer as soon as possible after the Customer places his order, in accordance with the delivery option selected by the Customer when placing his order. Notwithstanding the above, in any event, delivery shall not exceed thirty (30) working days from receipt of the order confirmation, subject to their availability as indicated to the Customer at the time of the order. In the event of absence or delay in delivery, the Customer shall as soon as possible contact Customer Services at the number indicated in the "Contact an Advisor" section in the footer of the CHANEL Online Boutique home page. In such a case, the Customer may either request Chanel a new estimated delivery date or cancel the order and receive a full refund.

4.2 RECEIVING PRODUCTS 

On delivery, the Customer must verify the conformity and the state of his order in the presence of the carrier and issue if need be, all the necessary reservations concerning the apparent defects (missing product, damaged parcel). 
In case of any apparent defects and any claim, the Customer can contact, as soon as possible and within a reasonable time period, Customer Services at the number indicated in the "Contact an Advisor" section in the footer of the CHANEL Online Boutique home page.

4.3 PRODUCT RETURN 

The Customer benefits from a right of withdrawal allowing Products to be returned to CHANEL, with no reason given, under the conditions set out in article 5 below. 
For any other reason for return other than the right of withdrawal (non-compliant or damaged product, mistake in the content of the order, etc.), the Customer is invited to contact customer services of the CHANEL Online Boutique which will provide the necessary information to meet this request as soon as possible and to make another delivery if need be. 

5.1 RIGHT OF WITHDRAWAL 

The Customer has the possibility, without justification, to withdraw his order within a period of forty (40) calendar days from the day of receipt of the Products ordered, with the date indicated on the receipt of the carrier signed by the Customer providing proof. When this period of forty (40) days expires on a Saturday, Sunday or a public holiday, it is extended to the next working day.

To exercise his right of withdrawal, the Customer can notify his withdrawal decision and return the Products as follows.

• For home delivery orders:

   

  • Either by directly returning the Product (following the process described hereafter) accompanied by the return form/withdrawal form duly filled in, duly completed and signed. This form is available in the parcel with the Products or by a link in the order confirmation email.
  • Or by returning to CHANEL by email or by postal letter an unambiguous declaration expressing the intention to retract. You can exercise your right to withdraw from the agreement through any type of unequivocal declaration that indicates your decision to do so, or you can use the withdrawal form available in the Customer’s order email. This declaration must be sent accompanied by the information concerning the Products and quantities returned as well as the name, postal address, order number and, if possible, the telephone number and email address of the Customer at the address indicated by the Customer Services. The Customer can contact the Customer Care Services at the number indicated in the "Contact an Advisor" section in the footer of the CHANEL Online Boutique home page.
  • CHANEL provides the Customer with a prepaid shipping label which allows the Products to be returned free of charge by air mail. Such prepaid shipping label is provided by CHANEL either in the parcel depending on your country of delivery or by contacting Customer Services at the number indicated in the "Contact an Advisor" section in the footer of the CHANEL Online Boutique home page (hereinafter the “Prepaid Label”). The Prepaid Label can be stuck on the return parcel and then the Customer can deposit the return parcel in a post office or collecting point. No return costs shall be reimbursed by CHANEL to the Customer if the latter has made the choice of not using the Prepaid Label provided.
  • Eyewear Products only, may also be returned within a CHANEL Fashion Boutique.

   

• For Click&Collect orders may exclusively be returned within a CHANEL beauty boutique located in the country of initial collect.

However, for health and hygiene protection, CHANEL cannot accept the return of all cosmetic Products. Cosmetic Products which are under seal cannot be subject to the right of withdrawal if they have been unsealed by the Customer. Eyewear Products must be returned with all labelling in their original packaging with the accessories provided. They also must be returned with their tag.

CHANEL shall not make any reimbursement if the Products returned by the Customer do not correspond to the Product(s) ordered or has an origin other than the CHANEL Online Boutique.

5.2 MODALITIES OF RETURN 

The Customer has the possibility, to return one or several Product(s) of his order within a period of forty (40) calendar days from the day of receipt of the Product(s) ordered, with the date indicated on the receipt of the carrier signed by the Customer providing proof.

For home delivery order: 

• To return a Product or Products, the Customer must send the Product or Products by post to CHANEL, accompanied by the return form duly filled in, duly completed and signed, using a prepaid shipping label provided by CHANEL which allows the Products to be returned free of charge by air mail. Such prepaid shipping label is provided by CHANEL either in the parcel depending of your country of delivery or by contacting Customer Care Services at the number indicated in the "Contact an Advisor" section in the footer of the CHANEL Online Boutique home page (hereinafter the “Prepaid Label”). The Prepaid Label can be stuck on the return parcel and then the Customer can deposit the return parcel in a post office or collecting point. No return costs shall be reimbursed by CHANEL to the Customer if the latter has made the choice of not using the Prepaid Label provided. 


• Eyewear Products only, may also be returned within a CHANEL Fashion Boutique.

Click&Collect orders may exclusively be returned within a CHANEL beauty boutique located in the country of initial collect. 

Every Product must be returned new with all labelling and in their original packaging. Eyewear Products must be returned in their original packaging with the accessories provided. They also must be returned with their tag. In the event of alteration of the Product resulting from handling other than that necessary to establish the nature and/or conformity of the Product, the characteristics or the proper functioning of the Product, CHANEL reserves the right to refuse the reimbursement or replacement of the Product. CHANEL shall not make any reimbursement if the Products returned by the Customer do not correspond to the Product(s) ordered or has an origin other than the CHANEL Online Boutique. 

5.3 REIMBURSEMENT OF THE ORDER 

CHANEL shall reimburse the Products returned in accordance with the conditions stipulated in points 5.1 and 5.2 as well as the Delivery Costs paid by the Customer by a credit to the bank card or the online mean of payment which has been used to make the payment. In the event of partial return of the Products, the Delivery Costs shall not be reimbursed by CHANEL.

The reimbursement shall be made by CHANEL within a maximum period of fourteen (14) days following (i) the return of the Product(s) or (ii) the date on which the Customer has provided the proof of the sending of the Products (with the date used being that of the first of these events).

No claim will be taken into account and no replacement of Products ordered in the CHANEL Online Boutique can be made in a boutique of the CHANEL brand or at a point of sale in which the Products bearing the CHANEL brand are sold. Except for eyewear Products, which may be returned in a CHANEL Fashion boutique for after-sale services.

CHANEL cannot be held liable for the breach of one of its obligations if the poor performance of the contract is the result of an event of force majeure, or by the Customer's act or omission or of an unforeseeable and insurmountable act of a third party or an obstacle outside of CHANEL's control that CHANEL could not reasonably foresee at the time when the contract was entered into with the Customer and consequences which CHANEL cannot reasonably avoid or overcome. 

8.1 CONFORMITY AND HIDDEN DEFECTS

CHANEL is bound by the statutory warranties relating to conformity and defects in the item sold (1).

The Customer shall verify the Products received are as ordered and, in the event of a non-conformity or defect under the relevant statutory warranties, shall contact CHANEL Online Boutique Customer Services which will provide the necessary information relating to the return of Products and replacement or refund.

CHANEL will replace or repair the Product returned after receipt and examination of the Product concerned.

(1) Article L217-4 of the French Consumer Code: The seller shall deliver a product that conforms to the contract and is liable for any non-conformities existing upon delivery. It is also liable for non-conformities resulting from packaging, assembly instructions or installation when responsible for this under the contract or when this has been carried out under its supervision.

Article L217-5 of the French Consumer Code: The product conforms to the contract:

• 1º If it is fit for the purpose usually expected of a similar product and, where applicable: 
  
  
  •  if it matches the description provided by the seller and has the properties the seller presented to the buyer in the form of a sample or model; 
  •  if it has the properties a buyer can legitimately expect based on the public representations made by the seller, the producer or by its representative, particularly in advertisements or labels;


• 2º Or if it has the features defined by agreement by the parties or is fit for any special use sought by the buyer, which has been notified to and accepted by the seller. 

Article L217-9 of the French Consumer Code: in the event of non-conformity, the buyer chooses between the repair or replacement of the product. However, the seller has the option not to proceed according to the buyer’s choice if this results in a cost that is manifestly disproportionate compared to the other method, based on the value of the product or the extent of the defect. It is then required to apply the option not chosen by the buyer, unless this is impossible.

Article L217-12 of the French Consumer Code: Actions resulting from non-compliances are limited to two (2) years from delivery of the product.

Article 1641 of the French Civil Code: The seller is bound by the warranty for hidden defects in the item sold which make it unfit for the purpose for which it is intended, or restrict this purpose to such an extent that the buyer would not have purchased it or would only have paid a lower price, if he had known this.

Article 1644 of the French Civil Code: In the case of articles 1641 and 1643, the buyer has the choice to return the item and receive a refund or keep the item and receive a partial refund.

Article 1648 para. 1 of the French Civil Code: Actions resulting from hidden defects must be brought to our attention by the buyer within a period of two (2) years from the discovery of the defect.

8.2 EXCLUSION OF WARRANTY 

If the Products returned by the Customer do not correspond to the Products ordered or originate from somewhere other than the CHANEL Online Boutique, CHANEL will not be bound by its obligations described in articles 8.1 above. 

8.3 PERSONAL DATA

CHANEL invites the Customer to consult the “Online CHANEL Privacy Policy” section by clicking on the following link for more information on how CHANEL processes personal data and the Customer's rights in relation thereto.

8.4 GOVERNING LAW/DISPUTES 

These GTCs and any order made through the CHANEL Online Boutique are governed by French law to the exclusion of its provisions which may refer to the application of a foreign law. However, application of the laws of France cannot result in depriving the Customer of the level of protection provided by provisions of mandatory laws of the country of his habitual residence.

In the event of dispute concerning the CHANEL Online Boutique, these GTCs and/or an order, CHANEL invites the Customer to contact the CHANEL Online Boutique Customer Services at the number indicated in the "Contact an Advisor" section in the footer of the CHANEL Online Boutique home page in order to refer its claim of dispute and try to find an amicable solution with CHANEL.

Failing to come to an amicable agreement with the CHANEL Online Boutique Customer Services, the Customer can refer the dispute to the consumer mediator {CMAP (Centre de médiation et d’arbitrage de Paris) accessible at the URL address : http://www.cmap.fr/ or at the postal address : CMAP (Service Médiation de la Consommation) - 39 avenue Franklin D.Roosevelt – 75008 Paris *}  or refer to the European Commission's online dispute resolution platform available at the following address:
https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage pursuant to Directive 2013/11 of the European Parliament and of the Council of 21 May 2013 on alternative dispute resolution for consumer disputes and Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes. Regardless of the method used to refer to the mediator, the Customer’s request must contain the following information: his postal address, email address and telephone number, a brief summary of the facts and evidence of previous measures taken with CHANEL customer services. 

Notwithstanding the above, if an amicable solution is not reached (including through the mediation process described above) or if the Customer wishes to directly bring the claim or dispute before the courts without going through an amicable solution process, the French Courts shall be territorially competent to hear any dispute, without prejudice for the right of the consumer to refer the dispute to another competent foreign Court of his choice