FAQ
FASHION
Product assortment and availability varies by boutique. You can browse featured pieces on chanel.com and discover more creations at a CHANEL Fashion Boutique near you. Please contact your Fashion Advisor at your desired boutique to check availability.
If you have questions or need further assistance, contact Client Care by calling 1.800.550.0005, emailing customercare@chanel.usa.com or via live chat.
You will find information about CHANEL products by visiting the Fashion section of our website.
For CHANEL pricing and additional product information, you can contact a Client Care Advisor either online or by telephone at 1.800.550.0005, Monday to Sunday, 7 AM to 12 AM ET, so that we may assist you.
We also invite you to visit the CHANEL Fashion Boutique of your choice where a fashion advisor will be able to provide you with personalized recommendations about CHANEL products and style.
Every year, Virginie Viard and the CHANEL studio introduce ten collections.
The Ready-to-Wear lines, which are available in CHANEL Fashion Boutiques, follow the fast pace of the latest fashion designs:
• A Spring-Summer preview collection (released in our boutiques in February) and then the Spring-Summer collection that comes out in March;
• A tribute to CHANEL's unique craftsmanship called the Métiers d'Art collection that comes out in June;
• A Fall-Winter preview collection (released in July) and then the Fall-Winter collection that comes out in September;
• A Cruise collection that comes out in November.
You can watch videos of the latest runway shows and see the styles from all collections on our website in the Ready-to-Wear section.
The silhouettes of the latest CHANEL collections are visible as the collections come out. You can browse through a set of creations, which have been thoughtfully curated on chanel.com.
We invite you to discover more pieces in our boutiques, where your Fashion Advisor will be available to provide you with information.
You can contact a Client Care Advisor either online or by telephone at 1.800.550.0005, Monday to Sunday, 7 AM to 12 AM ET, so that we may assist you.
Below, you will find links to the CHANEL care instructions for your products.
Care instructions for Bags
Care instructions for Small Leather Goods
Care instructions for Footwear
Care instructions for Costume Jewelry
If you are looking for care instructions for Ready-to-Wear products or any other product, please contact your retailer or the CHANEL Boutique of your choice to receive advice in a personalized appointment.
CHANEL chooses to work with the best craftsmen, those who meet its excellence and quality standards, wherever these skilled experts may be located: handbags and shoes are made in France and Italy, which are two countries renowned for their exceptional craftsmanship in luxury leather goods, small leather goods in Italy and Spain, since a traditional knowledge of working leather can be found there, espadrilles in Spain, and knitwear is made in France, Italy and Scotland.
CHANEL Client Care is available Monday to Sunday, 7 AM to 12 AM ET to answer all your questions. Please email us, call the CHANEL Client Care number at 1.800.550.0005 or live chat with a CHANEL Advisor.
We also invite you to visit the CHANEL Fashion Boutique of your choice where our advisors are at your disposal for a personalized appointment.
For the latest CHANEL fashion news, you can subscribe to our Newsletter and follow CHANEL on social media:
You can also download the CHANEL Fashion app to receive the latest updates, as well as be notified about upcoming shows and the arrival of collections in stores. App available for iOS
Also check out recent articles on CHANEL News.
To find the CHANEL Fashion Boutique nearest you, please refer to our Store locator or contact us
The following payment methods are accepted at CHANEL Boutiques: credit card (Visa, MasterCard, American Express, Diners Club, Discover, Japan Credit Bureau (JCB), China Union Pay (CUP), Maestro), cash (USD) or bank transfer.
We invite you to visit an advisor at a boutique or You can contact a Client Care Advisor either online or by telephone at 1.800.550.0005, 7 AM to 12 AM ET, so that we may assist you.
Per the CHANEL return policy, we invite you to bring the product you wish to return or exchange to the CHANEL Boutique of your choice (Store Locator in the country of purchase, in original unworn condition withoriginal documentation including: sales receipt, tags attached, and undamaged packaging, including, but not limited to, dust bag, box, and care booklet from a CHANEL Boutique.
You have 14 days from the date of purchase for CHANEL returns in the United States. If you do not return the product within the original country of purchase, contact us for more details on our international return policy.
Purchases made between Sunday, 11/24/2024- Wednesday, 12/25/2024 may be accommodated for returns up to Wednesday, 1/8/2025.
Please note that merchandise that has been altered, sale items, and markdown items are not returnable. Refunds will be issued in the original form of payment. Please note that cash, debit card, and travelers check purchases will be refunded via check in the mail.
We recommend going to the nearest CHANEL Boutique of your choice where an advisor can help introduce our after sales offerings, including CHANEL repair services services.
You can contact a Client Care Advisor either online or by telephone at 1.800.550.0005, 7 AM to 12 AM ET, so that we may assist you.
When you make a purchase from CHANEL Ready-to-Wear, our master tailors are at your disposal to make alterations by hand so that each item fits your figure perfectly.
This final touch they provide ensures the garment is tailored to your body and maintains its original design.
These CHANEL custom alterations are a pledge to each customer that she will feel confident, elegant and, most importantly, exactly like herself.
The legendary CHANEL jacket is constructed with many specially designed panels that can be disassembled and reassembled for a perfect alteration.
You can also go to the CHANEL Fashion Boutique of your choice and one of our advisors can answer all your questions about custom alterations.
While an invoice is issued for each purchase, CHANEL does not issue any duplicate invoices or certificates of value, in accordance with the provisions stated in the terms and conditions for sale.
In the event of theft or loss of the product, it is possible to obtain a duplicate CHANEL invoice by providing supporting documents, including a copy of the complaint form, affidavit, and a valid form of ID.
For more information, please contact us.
Authentication of products is not a service offered by CHANEL. Authenticity is only guaranteed if the product has been purchased from a CHANEL Boutique or from an authorized retailer, of which you can find an exhaustive list in our Store Locator section.
You can create your CHANEL wish list by clicking on the Star symbol from the pages of each product or directly from the catalog.
We kindly ask that you provide us with the contact information for the vendor (name and place of sale, regardless if it is a store or a website) so that we can consider which actions should be taken to put an end to activities that may constitute acts of counterfeiting. You can provide us with this information by filling out the Contact us form on our website. If you have filed a complaint against the seller, we remain at the disposal of the authorities to which this complaint has been filed for any information regarding the nature of the product in question.
We wish to draw your attention to the fact that despite the actions we take daily against websites that sell products that infringe on our rights, the Internet remains a particularly significant vector for the dissemination of counterfeit goods. This is why, in your interest, we recommend only purchasing CHANEL goods from CHANEL Boutiques and authorized CHANEL websites and retailers. This way, there is no risk of encountering counterfeit goods. You can find a list of these retailers on the Store Locator section of our website.