IMPORTANT! Please carefully read the following terms and conditions ("Terms") governing your use (including access, browsing and/or use of any interactive features) of those portions of the CHANEL website accessible at www.chanel.com, as well as and including any other CHANEL websites or web pages accessible through the CHANEL website or other promotional websites CHANEL hosts or sponsors such as minisites or pages on third party social networking services, directed at consumers in the United States, including those portions of the CHANEL website accessible by going to www.chanel.com and selecting “United States” under the listings that appear below “America” on the “Languages” page or link, (collectively the “Sites”).
Use of the Sites is subject to these legally binding Terms and constitutes your agreement to be bound by and to act in accordance with these Terms. We reserve the right to change the Terms at any time. Any such changes will be posted on the Sites and you agree to be bound by such changes.
Chanel, Inc. and/or its worldwide affiliates (“CHANEL”) own all right, title and interest in and to the Sites and/or own the content and applications on the Sites (including on social network websites).
CHANEL owns all copyrights for all material on the Sites or has a valid right from a third party to use the material on the Sites. CHANEL also owns all trademarks, service marks, trade names, logos and domain names used on or in connection with the Sites or has a valid right from a third party to use any such material. Any modification or use of the materials from the Sites for any purpose not explicitly permitted is a violation of CHANEL's copyright and other proprietary rights. Certain functionality provided via this website may be covered by U.S. Patent 5,930,474.
No part of the Sites may be copied, reproduced, republished, uploaded, posted, transmitted or distributed in any manner whatsoever, except for viewing purposes, without the prior written consent of CHANEL. This prohibition also includes framing any content from the Sites, as well as unauthorized linking.
Use of and browsing in the Sites are at your own risk. Neither CHANEL nor any party representing or otherwise affiliated with CHANEL in creating or presenting the Sites are liable for any direct, indirect, special, punitive, incidental, exemplary or consequential damages arising out of your use of the Sites, except where such liability or damage is the result of CHANEL’s own negligence, fraud, willful injury or willful violation of law. To the extent permitted by law and without limiting any of the foregoing, everything on the Sites is provided to you on an "as is" basis, without warranty, either express or implied, of any kind, including, but not limited to, the implied warranties of merchantability, fitness for a specific purpose, freedom from computer virus, or non-infringement.
CHANEL is not responsible for third party websites that link to or from the Sites. CHANEL does not endorse any such sites or the goods or services offered on such sites. CHANEL disclaims all responsibility for the accuracy of any of the information provided on such linked sites and any goods or services provided or purchased from such sites. CHANEL shall not be held liable or responsible for the content of any sites that link to or from the Sites.
CHANEL takes reasonable steps to ensure the accuracy of the information included in the Sites. However, CHANEL takes no responsibility for errors or omissions in the content of the Sites and does not guarantee the accuracy, completeness or timeliness of information provided on the Sites. Information provided on the Sites is subject to change at any time without prior notice.
When applicable, prices displayed on the U.S. portion of the CHANEL website are shown in U.S. dollars and do not include taxes. Prices are provided for informational purposes and are not binding. Please also note that prices shown may vary between the U.S. mainland, Hawaii, Guam and Saipan. The price displayed is based on such jurisdiction as inferred from your computer IP address. Prices remain subject to change without notice.
Prices for Fine Jewelry pieces displayed on the U.S. portion of the CHANEL website are based on size n°52 or Medium and are likely to vary for smaller or larger sizes.
The failure on the part of CHANEL to enforce any part of these Terms shall not constitute a waiver of any of CHANEL's rights hereunder for past or future actions.
By submitting a question, comment, communication or other content (“Statement”) to Chanel.com (“the Site”), you hereby grant CHANEL the perpetual, worldwide right and permission to use, post and repost your Statement, in whole or in part, either alone or accompanied by other material, with or without with your name, for any purpose whatsoever, including advertising, promotion or trade, in any media now known or hereafter invented, including, but not limited to, any and all Internet media (including the Site and any other CHANEL websites and applications, third party sites, and social networking sites), in all forms of print, point-of-sale and publicity materials (e.g., press releases) and in CHANEL’s email marketing campaigns and newsletters.
You warrant and represent that all of the Statements you have made regarding CHANEL and/or its products are true and accurately reflect your honest opinion of and experience with CHANEL and its products. You have made the Statements without any prior payment or promise of payment, or any other benefit having been made to me and without any expectation by you of any payment or benefit in return. You agree to notify CHANEL immediately if any of the Statements no longer represent your true and honest experience and opinions.
You agree that the Statements made by you may be used in whole or in part and may be paraphrased, amplified, shortened and/or put into conversational form to meet the requirements of copy or layout, provided that the general sense is not changed. CHANEL expects all of its users to be respectful of other people. Your Statement will not be posted if it violates the following guidelines (“Guidelines”) which prohibit any Statement that contains any of the following types of content:
- Obscenities, discriminatory language, or other language not appropriate for this Site or any public forum.
- Advertisements, 'spam' content, or references to other products, offers, or websites.
- Any content or materials which you do not own and/or are otherwise infringing or for which you have not secured all necessary rights.
- Email addresses, URLs (chanel.com ok), phone numbers, physical addresses, or other forms of contact information.
- Comments that harass, abuse, disparage, and/or defame another person or entity, including any other authors who post to this Site or any of their comments.
- Discussion of medical conditions or claims of medical effectiveness.
- Content that is false or misleading.
- Content that is unlawful or promotes unlawful activities.
CHANEL will make all determinations as to what Statements are appropriate for this Site and in compliance with these Guidelines in its sole discretion.
THIS LEGAL STATEMENT SHALL BE GOVERNED BY AND CONSTRUED IN ACCORDANCE WITH THE LAWS OF THE STATE OF NEW YORK WITHOUT REGARD TO ITS CONFLICTS OF LAWS RULES. For any matters which are not subject to arbitration as set forth in this Legal Statement, you irrevocably submit and consent to the exclusive jurisdiction and venue of the state and federal courts located in or closest to the County of New York in the State of New York. You agree not to raise the defense of forum non conveniens.
CHANEL may change these Terms at any time by posting changes on the Sites. Any changes are effective immediately upon posting. The continued use of the Sites constitutes your agreement to any revised Terms.
The Sites are not intended to provide any medical information about the skin or otherwise.
BY USING THE SITES, YOU SIGNIFY YOUR UNDERSTANDING AND AGREEMENT TO COMPLY WITH THE TERMS & CONDITIONS OF USE.
LAST UPDATED: July 2016
CHANEL, 2014 All Rights Reserved
The Chanel companies worldwide ("CHANEL") recognize the importance of protecting the privacy of consumers (“you” or “user”) who visit our U.S. Boutiques or our U.S. freestanding retail counters/corners (i.e. concessions or leased departments) operated by Chanel, Inc. (collectively “Physical Location(s)”) or the CHANEL hosted or sponsored websites or applications.
- Individuals who visit our Physical Locations in the United States (U.S.); and
- Individuals who access:
- CHANEL applications (or “apps”) available in the U.S.;
- The CHANEL website accessible at www.chanel.com/en_US (or by going to www.chanel.com and selecting “United States”);
- Emails from CHANEL, or emails sent on our behalf through our third party service providers;
- Any other CHANEL websites or web pages accessible through the U.S. portion of the CHANEL website or CHANEL mobile apps available in the U.S.; or
- Promotional websites CHANEL hosts or sponsors directed at consumers in the U.S., such as minisites, including without limitation, https://atelier.chanel.com/, or pages on third party social networking services or apps from which CHANEL collects information.
- (collectively, the “Sites”).
The laws of the United States shall apply to our collection of information at our Physical Locations in the U.S. and through the Sites, and to CHANEL’s use of such information. If you are accessing Sites intended for United States consumers from outside the United States, please be aware that the laws of the United States and other countries to which we may transfer your information may not provide a level of protection equivalent to the laws in your home country.
a. Personal Information You Provide Us
We collect identifying information (“Personal Information”) about users of the Sites and individuals who visit our Physical Locations when you voluntarily provide it in the course of browsing, visit or shopping on the Sites, including to make purchases from the Sites; visit, shop or purchase items in the Physical Locations; voluntarily register or otherwise sign up for information on the Sites or at a Physical Location; or communicate with us via the Sites or at a Physical Location. Users of the Sites and individuals who visit our Physical Locations may provide Personal Information for various reasons, including but not limited to, for the purposes of obtaining newsletters, product information, event information, and services; to answer surveys, enter contests, and receive notice of other promotional opportunities; and to develop “wishlists” or to make purchases.
The types of identifying Personal Information that we may collect from users of the Sites and Physical Location visitors include name, address, phone number, email address, purchase information and purchase method, and associated information such as credit or debit card information used to facilitate the sale of CHANEL products. We use the information that you provide for the following purposes: to respond to your requests, to process your purchases and related transactions, to create a personal customer profile in order to let you know of products or events that may be of interest to you, to streamline future purchases, and for customer service purposes, such as following up with customers who have items in their shopping carts or to inquire about their use of the Sites. We may combine information we collect on the Sites and through Physical Locations with other information we otherwise collect online or offline about users to better tailor marketing or website content, including to measure the effectiveness of our advertising, or for other purposes, such as internal research.
For information on how to opt-out of allowing us to use your Personal Information for marketing purposes, see section 6 below.
b. Automatically Collected Information
We automatically collect certain aggregate information and other information when you visit the Sites. When in aggregated form, this information does not relate to a single identifiable visitor. It tells us such things as how many users visited the Sites and the pages accessed. Collecting this information helps us tailor our Sites to our visitors.
Also, we may collect certain information at the individual level, which may be Personal Information under applicable state laws, although it may not always allow us to identify who you are. For example, when you visit the Sites to browse, read, or download information, we automatically collect device and related information that your browser sends to every website you visit, such as your IP address, general location, browser type and language, access times, and referring website addresses. Certain of our Sites may collect precise geolocation where location services are enabled in your device settings. For registered users that are logged in, we may associate automatically collected information with the identifying information described in section 2.a above. For non-registered users, we generally do not link this device and related information to anything that will allow us to identify users, unless to enforce compliance with our rules or terms of service; to protect our service, Sites, users or others; or for certain online advertising activities relating to our users, including to measure the effectiveness of our advertising.
In addition, we also may collect other information, including through “cookies,” “device matching,” “device identifiers,” and/or “web beacons,” as explained below.
Cookies: We, our service providers, and third parties such as online network advertisers may collect information using cookies, pixels, and similar technologies from the Sites. Cookies are pieces of information that any website may transfer to your browser that are then stored on your device. Cookies are returned to the website that deposited them when a visitor returns to that site. Cookies tell us, for example, whether a user is a first time visitor or has visited the Sites before and what areas of the Sites are of greatest interest to the user. Cookies may enhance your online experience by allowing us to save your preferences for your next visit. Our cookies may also measure the general activity on the Sites, which allows us to determine which areas and features are most popular. This information allows us to make improvements to our Sites.
We have also enabled certain advertising features of Google Analytics (e.g. Remarketing, Google Display Network Impression Reporting, and Google Analytics Demographics and Interest Reporting). These services enable the delivery of tailored advertising to you on the Sites and on third party websites and applications. To do so, we, along with third-party vendors such as Google, use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our Sites. Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative Opt Out page or by using the Google Analytics Opt Out Browser add on.
Most web browsers are set up to accept cookies. You can, however, set your browser to refuse all cookies or to indicate when a cookie is being set. If you choose to decline cookies, some of the functionality of the Sites may be impaired.
Device Identifiers: We also may automatically collect an IP address or other unique identifier information (“Device Identifier”) for the computer, mobile device, or other device (collectively, “Device”) you use to access the Sites. A Device Identifier is a number that is automatically assigned to your Device when you access a website or its servers, and our computers identify your Device by its Device Identifier. We may use a Device Identifier to, among other things, administer the Sites, help diagnose problems with our servers, analyze trends, track users' web page movements, help identify you and your shopping cart, and gather broad demographic information for aggregate use, and we may share this information with third parties for the foregoing purposes.
Device Matching: Data collected from one Device when you visit the Sites or other third party websites or applications may be linked to data collected from another Device for the purpose of establishing profiles, analytics, and delivering ads and/or other content or services to you, across such Devices, or it may be transferred to third parties such as online network advertisers for those purposes. For example, we may use the data we receive to determine the probability that a desktop computer and a mobile device belong to the same user and may share this device matching information with third parties to enable them to provide advertising, analytics or other services.
Web Beacons: Web beacons, also known as “clear gifs,” “one-pixel gifs,” “web bugs,” “Internet tags,” or “pixel tags,” are small graphic images on a website or in an email that allow us and third parties to monitor the activity on the Sites or to make cookies more effective. Web beacons allow us, our service providers, and other third parties to gauge and enhance the effectiveness of our marketing on our Sites or on third party websites or other channels by transmitting information about whether you follow links in our emails or Sites, or links in third party websites, and by gathering information about the websites you visit before and after visiting our Sites. We use log files to store the data that is collected through Web beacons.
c. Information from Third Parties
We may obtain the types of information described above from third parties to enhance the profiles we may maintain about you.
Except as addressed in this section 3, we will neither disclose nor sell any information about you to a party unaffiliated with us unless (i) required to do so by law or legal process; (ii) required to do so by law enforcement authorities or other government officials; (iii) we believe disclosure is necessary or appropriate to prevent physical harm or financial loss or injury to, or interference with, our rights or property or the rights or property of our users or others or in connection with an investigation of suspected or actual illegal activity; (iv) we reasonably believe that you have used information from the Sites in order to commit unlawful acts or acts that may endanger the health and/or safety of the public; and/or (v) we believe the law in good faith requires such disclosure.
We use third party service providers to administer and/or operate certain functions or services on our behalf, the proper performance of which may require a transfer of your information. The functions or services include, for example, administering the Sites, delivery of products requested or ordered by you, and delivery of marketing or other communications to you about our products, services, or special events. Any such transfer shall be subject to confidentiality and security obligations and for the sole purpose of the performance of those functions or services.
We may also share your Personal Information with other third parties for joint marketing and promotions of products, services, or events that may be of interest to you. Any transfers of Personal Information shall be subject to confidentiality and security obligations and for the sole purpose of the performance of those obligations.
In addition, we also may share information with companies such as online network advertisers or similar entities that may deliver targeted ads to you and which also may automatically collect or receive information about your online activities over time and across different websites following your use of the Sites, in order to facilitate the delivery of advertising and communications tailored to your interests on the Sites or on third party websites or applications (for example, if you register with us or view a page on our Sites about a CHANEL product, you may receive an online advertisement for that or a related product on other third party websites on the Internet that you visit, or online network advertisers may use certain information they collect about you to assist with their delivery of advertisements for others). We also may place tailored ads on social media websites and services, which may entail our sharing of certain account-related information.
For information on how to opt-out of allowing us to use your Personal Information for marketing, see section 6 below. You should be aware, however, that even if you opt-out of allowing us to use your information for marketing campaigns, we may still share certain information with third parties to comply with legal obligations or for other operational purposes. For example, if you have opted out of marketing emails from us, we may have to provide your email address to a third party we jointly market with to comply with your opt-out request.
Protecting your information is of primary concern to us. We store the information that we collect on secure servers and otherwise take reasonable precautions to protect your Personal Information. However, we cannot warrant and do not represent that our level of security meets or exceeds any specific standards. No Internet transmission is 100% secure or error-free, nor is stored data free from vulnerabilities. We neither guarantee the security of our websites, databases, or services, nor can we guarantee that the information you supply will not be intercepted while being transmitted to us over the Internet. We are not responsible for the actions of third parties.
If you want to update your Personal Information, you may access your personal profile online, if one exists or is accessible, and change your profile information. Generally, any online profile that exists is accessible at the “Fragrance,” “Makeup” and/or “Skincare” pages by clicking on “Account” or “Login” and entering your login credentials. Otherwise, you may contact us at 1.800.550.0005 for assistance in updating your Personal Information.
You may choose to unsubscribe from marketing emails by sending an email to email@example.com or by utilizing the unsubscribe link in our marketing emails. Please note that any requests are not effective immediately as we need some time to process requests and make them effective for certain forms of communication. If you choose to opt-out not only of emails, but all other forms of marketing communications as well, please contact us at 1.800.550.0005.
Even if you opt-out of marketing communications, we may still contact you to send you important information regarding the operation or administration of your personal profile or other non-marketing information. For additional information regarding our policies regarding the Sites please see Legal Statement.
You may also opt-out of targeted ads in some instances by clicking on certain links that may be provided in an online ad, which provide additional information about such opt-outs or by visiting the following third party website and exercising certain choices: www.aboutads.info/choices/.
Personal Information collected over the Sites or through the Physical Locations may be transferred as part of any merger, acquisition, or sale of company assets, as well as in the unlikely event of an insolvency, bankruptcy, or receivership in which Personal Information would be transferred to another entity.
The Sites are not directed to children and we do not intentionally collect or maintain any Personal Information from children under the age of 13 years old. If you believe that we might have any Personal Information from or about anyone under the age of 13, please reach us at the contact information provided below under section 11.
California resident customers of ours have a right to obtain a list of Personal Information that we may have disclosed to affiliates for their marketing purposes or to unaffiliated third parties for their own marketing purposes. A California customer may contact us and request the general list of Personal Information shared and the companies among which it is shared. This request may be sent electronically by email to firstname.lastname@example.org or by phone at 1.800.550.0005. We will respond to these requests for the list within 30 days. Written requests may be sent to CHANEL, INC., 9 West 57th Street, 44th Floor, New York, New York 10019, Attn: Customer Care. Requests for this information that come to us through other channels may result in a delayed response.
- Sending an email to email@example.com
- Calling us at 1.800.550.0005
- Writing us at
9 West 57th Street,
New York, New York 10019,
Attn: Customer Care
LAST UPDATED: March 2019
EFFECTIVE SINCE: 2006
© CHANEL, 2006-2019 All Rights Reserved