• RÄTTSLIGA MEDDELANDEN
  • CHANELS SEKRETESSPOLICY
  • ALLMÄNNA FÖRSÄLJNINGSVILLKOR

RÄTTSLIGA MEDDELANDEN

  • Om inget annat anges reglerar följande juridiska meddelanden och användarvillkor hur du använder och surfar på webbplatsen www.chanel.com, inklusive alla webbsidor och andra webbplatser som är tillgängliga på denna adress, inklusive de versioner som är optimerade för surfning på mobiler och surfplattor, samt mobilappar som publiceras av CHANEL och som riktar sig till konsumenter i följande länder: Frankrike, Albanien, Tyskland, Saudiarabien, Österrike, Belgien, Bosnien och Hercegovina, Bulgarien, Kroatien, Danmark, Förenade Arabemiraten, Spanien, Estland, Finland, Grekland, Ungern, Italien, Kuwait, Lettland, Litauen, Luxemburg, Norge, Nederländerna, Polen, Portugal, Qatar, Rumänien, Serbien, Sverige, Slovakien, Slovenien, Tjeckien, Ryssland, Schweiz och Turkiet (tillsammans "webbplatsen").

    De juridiska meddelanden och användarvillkor som gäller för andra länder eller regioner i världen kan vara annorlunda.

    På webbplatsens avdelningar "Fragrance", "Makeup", "Skincare" och "Eyewear" finns även försäljning av produkter online (nedan kallad "CHANEL Online Boutique"), vars villkor anges i Chanels försäljningsvillkor, som utgör ett övergripande avtal med de rättsliga meddelandena och användningsvillkoren nedan och sektionen om integritet.

  • Webbplatsen ägs och drivs av:

    Chanel, aktiebolag med ett kapital på 80 200 000,00 euro, med huvudkontor på 135 Avenue Charles de Gaulle 92200 Neuilly-sur-Seine, registrerat under nummer B 542 052 766 i Nanterre företagsregister, momsregistreringsnummer FR 64542052766.

    Förlagsdirektör:

    Luc Dony, i egenskap av verkställande direktör.

    Värdföretag:

    Webbplatsen "chanel.com" är värd för Amazon Web Services, 31 place des Corolles, 92400 Courbevoie, FRANKRIKE.

    "careers.chanel.com" finns hos CLARANET, 68 Rue du Faubourg Saint Honoré 75008 Paris - FRANKRIKE. Telefon: 33 (1) 70 13 70 00.

  • Tillgång till webbplatsen och användning av dess innehåll och funktioner regleras av följande användarvillkor. Genom att få tillgång till, surfa och använda webbplatsens funktioner accepterar du villkorslöst de klausuler som anges nedan.

    1. IMMATERIELLA RÄTTIGHETER

    Chanel och/eller dess dotterbolag runt om i världen äger domännamnet "www.chanel.com". Webbplatsen är en skapelse som skyddas av immaterialrätt. Webbplatsen i sin helhet och de produkter som säljs på den samt all tillhörande immateriell egendom (t.ex. texter, kartor, program, databaser, animationer, fotografier, illustrationer, ljud, färgkoder, diagram, logotyper, varumärken och design) är exklusivt ägda av Chanel och/eller dess dotterbolag runt om i världen och/eller har regelbundet licensierats till Chanel. Chanel och/eller dess dotterbolag runt om i världen har ensamrätt att använda de tillhörande immateriella rättigheterna.

    Det är strängt förbjudet att använda hela eller delar av webbplatsen, inklusive nedladdning, reproduktion, överföring, presentation eller distribution, i andra syften än för personligt och privat bruk, kommersiellt eller på annat sätt. Om dessa bestämmelser inte följs kommer de påföljder som föreskrivs i lag att tillämpas.

    När du använder funktionen "Dela" på webbplatsen för att dela en CHANEL-produkt, ett evenemang eller ett meddelande, bekräftar och accepterar du att det innehåll som kan delas endast får användas för rent personliga ändamål, vilket utesluter all kommersiell användning på webbplatser eller webbsidor och/eller andra kommersiella digitala medier.

    För allt innehåll som du skickar in när du använder tjänsten Produktrecensioner som definieras i artikel 5 i Användarvillkoren, ger du Chanel, utan kostnad och för en tid av trettio (30) år, rätten att använda, reproducera, kopiera, ändra, radera hela eller delar av innehållet, anpassa, publicera, översätta, skapa verk som härrör från innehållet, samt rätten att licensiera, underlicensiera, sälja, distribuera och/eller integrera det i vilken form som helst, med hjälp av vilket medium eller vilken teknik som helst över hela världen, utan att du får någon ersättning.

    För att skapa hyperlänkar till webbplatsen krävs Chanels skriftliga förhandsgodkännande som kan återkallas när som helst.

    Alla webbplatser med en hyperlänk till webbplatsen är inte under Chanels kontroll och Chanel avsäger sig därför allt ansvar (särskilt redaktionellt) för tillgång till sådana webbplatser och deras innehåll.

    Chanel har rätt att ändra innehållet på webbplatsen när som helst och utan förvarning.

    2. FRISKRIVNING OCH BEGRÄNSNING AV ANSVAR

    Chanel strävar efter att se till att den information som finns tillgänglig via webbplatsen är korrekt och aktuell. Chanel ger dock ingen garanti för att sådan information är korrekt, fullständig och aktuell. Chanel ger ingen garanti, vare sig uttrycklig eller underförstådd, för hela eller delar av webbplatsen.

    Med förbehåll för de särskilda bestämmelserna för onlineförsäljning kan Chanel inte hållas ansvarigt för direkta eller indirekta skador, oavsett orsak, ursprung, art och konsekvens, som uppstår i samband med surfning och användning av webbplatsen. Chanel avsäger sig särskilt allt ansvar i händelse av avbrott eller otillgänglighet på webbplatsen, förekomst av buggar eller skador till följd av bedrägeri från tredje part (t.ex. intrång) som har sitt ursprung på webbplatsen.

    När du använder tjänsten Produktrecensioner som definieras i artikel 5 i Användarvillkoren samtycker du till att ersätta och försäkra Chanel (inklusive dess chefer, direktörer, agenter, aktieägare, dotterbolag, gemensamma företag, anställda, partners eller tredjeparts-leverantörer av tjänster) mot alla anspråk, krav och/eller skador (både direkta och indirekta) av alla slag och av all karaktär, kända eller okända, inklusive skäliga advokatkostnader, på grund av någon överträdelse av dina deklarationer och garantier som definieras i artiklarna 1 och 5 i Användarvillkoren, eller på grund av att du bryter mot någon lag eller mot en tredje parts rättigheter.

    Chanel vidtar åtgärder för att garantera säkerheten för de uppgifter som samlas in på webbplatsen. Chanel har dock ingen kontroll över de risker som är förknippade med internet och uppmärksammar dig på att det finns potentiella risker när det gäller sekretessen för uppgifter som överförs via detta nätverk.

    Om du har några frågor om garanti- och ansvarsreglerna som gäller för Chanel Online Boutique, vänligen läs försäljningsvillkoren.

    3. PERSONUPPGIFTER OCH COOKIES

    Bestämmelserna om personuppgifter och cookies finns i avsnittet om sekretess.

    4. PRISINFORMATION

    De priser som visas på webbplatsen anges i euro, utom för de länder som anges i tabellen nedan: DanmarkFörenade Arabemiraten Polen Ryssland Sverige Schweiz Turkiet

    LAND

    VALUTA

    Danmark

    DKK

    Förenade Arabemiraten

    AED

    Polen

    PLN

    Ryssland

    RUB

    Sverige

    SEK

    Schweiz

    CHF

    Turkiet

    TRY
     

    När du gör en beställning i CHANELs onlinebutik ska du kontrollera informationen om priser och eventuella leveranskostnader i försäljningsvillkoren.

    Priserna på produkter som inte säljs i CHANEL Online Boutique är vägledande och har inget avtalsvärde. De motsvarar de priser som Chanel tillämpar i sina butiker och kan ändras och justeras utan föregående meddelande.

    För smycken som presenteras på Chanel Jewellery-webbplatsen är priserna angivna för en 52 eller medium ringstorlek och kan därför också variera för en mindre eller större storlek.

    5. RECENSIONER AV DOFT- OCH SKÖNHETSPRODUKTER

    Denna artikel reglerar din användning av den tjänst för produktrecensioner som Chanel erbjuder för sektionerna "Parfym", "Smink" och "Hudvård" på webbplatsen (nedan kallade "Produktrecensioner").

    5.1 Syftet med produktrecensionerna

    Produktrecensioner gör det möjligt för webbplatsens kunder att lämna sina åsikter, förslag och rekommendationer enbart om de doft- och skönhetsprodukter som säljs på webbplatsen (nedan kallade "produkter"). Dessa åsikter, förslag eller rekommendationer ska åtföljas av ett betyg från 1 till 5 stjärnor, där 5 stjärnor är det bästa betyget som kan tilldelas en produkt (nedan kallade "recension(er)").

    För att kunna lämna en recension av en av produkterna måste kunden ha köpt produkten i fråga på webbplatsen under det senaste året.

    Om en kund har köpt produkten med ett gästkonto bör hon först skapa ett kundkonto för att kunna lämna sin recension.

    En recension måste innehålla minst 10 tecken.

    Det innehåll som du skickar som en del av produktrecensionerna används av Chanel för att analysera hur nöjda våra kunder är.

    5.2 Innehållet i produktrecensioner / Användarnas ansvar

    Genom att skicka innehållet garanterar du:

    • att du är ensam upphovsman och/eller ägare till alla rättigheter som rör det nämnda innehållet eller att du har en licens för rättigheterna som ger dig rätt att skicka det nämnda innehållet till Chanel;
    • att du frivilligt har avstått från alla "moraliska rättigheter" som du skulle kunna ha till det nämnda innehållet;
    • att allt innehåll som du skickar är korrekt;
    • att du är minst 18 år gammal eller att du har fått förhandstillstånd från en förälder eller juridisk representant att lämna innehåll, Chanel ska kunna be varje minderårig användare att tillhandahålla bevis för detta tillstånd och, vid behov, vägra att publicera en recension från en minderårig användare som inte kan tillhandahålla bevis för detta tillstånd;
    • att Chanels användning av det innehåll som du tillhandahåller inte bryter mot användarvillkoren och inte skadar någon person eller enhet.
     

    Dessutom samtycker du till att inte skicka något innehåll:

    • som du vet är falskt, felaktigt eller vilseledande;
    • som bryter mot eller inkräktar på någon upphovsrätt, patenträtt, varumärke, affärshemlighet och/eller andra immateriella rättigheter, äganderätt, publicitetsrättigheter för någon tredje part och/eller sekretessavtal;
    • som bryter mot någon lag eller regel, eller mot något dekret eller någon förordning (inklusive, men inte begränsat till, de som reglerar konsumentskydd, illojal konkurrens, diskriminering eller falsk reklam) och mer allmänt mot något regelverk;
    • som rimligen kan anses vara ärekränkande, nedsättande, uppmuntrande till hat, partisk, stötande eller förolämpande, särskilt med avseende på ras eller religion, som hotar på ett olagligt sätt eller som utgör olagliga trakasserier mot någon individ, person, avtal, partnerskap eller företag;
    • för vilket du har fått betalt eller fått ersättning av en tredje part som inte är godkänd av Chanel;
    • som omfattar information som hänvisar till andra webbplatser än webbplatsen, reklam, varumärken från tredje part eller innehåll som inte är relevant för de produkter som säljs på webbplatsen, fysiska adresser, e-postadresser, kontaktuppgifter eller telefonnummer eller annan information som gör det möjligt att identifiera en person;
    • som innehåller kommentarer om produkternas medicinska eller farmaceutiska prestanda;
    • som innehåller virus, maskar eller andra potentiellt skadliga program eller datafiler.
     

    5.3 Offentliggörande av recensioner

    Innehållet i recensionerna får inte strida mot användarvillkoren och får inte skada Chanels image eller handelspolicy.

    Chanel förbinder sig att inte ändra kundernas omdömen innan de publiceras, med undantag för stavning av produktnamnen om de är felaktiga. Varje recension granskas dock manuellt av Chanels kundtjänst innan den publiceras, för att kontrollera att den uppfyller kriterierna för publicering, särskilt de som anges i artikel 5 i användarvillkoren. Recensionerna kommer att publiceras oavsett betyg, förutsatt att de uppfyller kriterierna för publicering och användarvillkoren.

    Du inser att du, och inte Chanel, är ensam ansvarig för innehållet i ditt bidrag. Ingen del av det innehåll som du skickar ska omfattas av Chanel (inklusive dess chefer, direktörer, agenter, aktieägare, dotterbolag, gemensamma företag, anställda, partner eller tredjeparts-leverantörer, samt deras respektive direktörer, representanter och anställda).

    Chanel förbinder sig att inte betala någon användare för att få dem att lämna en eventuell recension.

    Recensionerna ska offentliggöras i genomsnitt mellan 48 och 72 timmar efter det att de har lämnats in. Processen kan ta längre tid om recensionen måste granskas i detalj av Chanels specialiserade team.

    Recensionerna laddas upp på webbplatsen i kronologisk ordning.

    När en recension har publicerats på webbplatsen har användarna möjlighet att via en länk berätta om de har funnit den användbar eller inte.

    6. ÄNDRINGAR

    Chanel informerar dig om att dessa användarvillkor kan ändras när som helst. Sådana ändringar publiceras online och anses accepteras villkorslöst när du går in på webbplatsen efter att de har publicerats online. Chanel rekommenderar att du kontrollerar denna sida regelbundet.

    7. SEVERABILITET

    Om någon klausul i dessa användarvillkor befinns vara ogiltig på grund av en ändring i lagstiftning eller bestämmelser eller ett domstolsbeslut kan detta inte på något sätt påverka giltigheten och efterlevnaden av övriga klausuler i användarvillkoren.

    8. TILLÄMPLIG LAG OCH TVISTER

    Dessa användarvillkor regleras av fransk lag utan att du för den skull behöver ta del av det skydd som ges av bestämmelserna i den tvingande lagstiftningen i det land där du har din vanliga hemvist.

    Om ingen uppgörelse i godo kan nås har de franska domstolarna i Paris territoriell behörighet att behandla alla tvister som rör webbplatsen, även om du har möjlighet att föra tvisten till en behörig utländsk domstol som du väljer.

    Senast uppdaterad: oktober 2022

    Copyright © CHANEL.

CHANELS SEKRETESSPOLICY

ALLMÄNNA FÖRSÄLJNINGSVILLKOR

1 DOWNLOAD VILLKOR I PDF-FORMAT

CHANEL Boutique Privacy Policy

 
CHANEL (“CHANEL”, “we” or “us”) attaches great importance to protecting your privacy and personal data and we undertake to comply with regulations applicable to us (including, in particular and as applicable, the European General Data Protection Regulation 2016/679, “GDPR”, the California Consumer Privacy Act (“CCPA”, and other regimes).
This privacy policy applies for the collection and further processing of your personal data in connection with our interaction with you when (i) you visit one of our boutiques, (ii) you purchase our products or benefit of services in one of our boutiques or (iii) when you fill in and submit one of our Boutique Cards.
1. Categories of your personal data

We collect certain personal information about you, either through our Boutique Card or throughout our customer relationship or generally when we interact with you in connection with one of our boutiques. Therefore, we may collect the following personal data about you:
  • Basic Data:
    Civility, last name, first name, middle name, maiden name, nickname, suffix, date of birth, age category, nationality, employee (yes/no), linked account ID and relationship (e.g., VIP);
  • Contact Data:
    Address type, primary (yes/no), street, number, city, zip code, state, country, email address, primary email (yes/no), phone number, phone number type, primary phone number (yes/no), phone number country indicator, communication language;
  • Purchase Data:
    Date of transaction, customer ID, return (yes/no), transaction ID, boutique ID, channel, sales associate ID, total quantity, shipping amount, total amount local currency, total amount global currency, product ID, quantity, price, discount, sample (yes/no), taxes, net sales amount, net sales amount global currency, number of purchased products per type, segment allocation (incl. country, boutique, etc.);
  • After Sales Data
    Customer ID, current location, next location, creation date, last update, ticket ID, status, assignee ID, contact channel, reason, division, order no., number of previous requests, creation date, closed date, case ID, priority, case type, contact name, quantity, after-sales price, subject, description, proof of purchase (yes/no), date of purchase, boutique of purchase, product ID, communicated end, estimated end, comments for workshop, final action taken, segment allocation (incl. country, boutique, etc.);
  • Marketing Data:
    consent, wish to receive communications, wish to share / merge data or not, channel mail, channel postal, channel SMS, area of preference (Fashion, Watches & Jewelry, Fragrance & Beauty), boutique of preference, sales advisor of preference; event related data;
  • Identification Data:
    Type of identification document (e.g., passport, national ID Card), document number, expiration date, delivery date
  • Interests Data:
    Languages spoken, favorite CHANEL products, interests, reactions to marketing campaigns;
  • Social Data:
    Profession, public profiles on social networks, follow-up by an advisor/personal stylist;
  • Request Data:
    Type of relationship with CHANEL (e.g., customer, employee or other), last name, first name, type of request (e.g., personal information rectification or deletion request), further request details necessary to process your request (e.g. identification details), and the content of your request provided to us.
  • CCTV Data:
    Image.
2. Processing purposes

If you are an existing or prospective customer of or otherwise interact with CHANEL, we may use your personal data for the following purposes (“Processing Purposes”):
  • Purchase-related Purposes:
    Manage your purchases, payments and deliveries, your appointments, orders and reservations, and in particular, if applicable, your registration on a waiting list;
  • Service-related Purposes:
    Allow you to benefit from our warranties and after-sales- and other services offered in our boutiques, for instance, to book an appointment;
  • Preference-related Purposes:
    Allow us to best identify and understand your interests and preferences and enabling us to offer you our customized offers and other services corresponding to your needs, wishes and profile;
  • Marketing-related Purposes:
    Send you information through our CHANEL communication channels about our latest collections, products, campaigns, fashion shows and other events and/or to send you invitations, customized courtesies or offers and/or to allow you to attend our events;
  • Product Improvement-related Purposes:
    Obtain your opinion about our CHANEL products and services and thereby to continuously improve them;
  • Regulatory-related Purposes:
    Comply with our statutory obligations, including, among others, accounting and regulatory obligations related to cosmetics, the fight against money-laundering, the fight against fraud involving credit cards and the fight against counterfeiting and processing your data subject rights requests;
  • Studies-related Purposes:
    Establish statistics, financial and commercial studies.
  • CCTV-related Purposes:
    Protect individuals as well as our property and assets, prevent, repress and prosecute crimes and offenses.
3. Legal justifications for the processing of your personal data

We rely on the following legal justifications for the processing of your personal data:
# Processing Purposes : Categories of Data  involved : Legal basis :
1. Purchase-related Purposes
  • Basic Data
  • Contact Data
  • Purchase Data
  • Contract
2. Service-related Purposes
  • Basic Data
  • Contact Data
  • Purchase Data
  • After-Sales Data
  • Contract
3. Preference-related Purposes
  • Basic Data
  • Contact Data
  • Purchase Data
  • After-Sales Data
  • Marketing Data
  • Interests Data
  • Social Data
  • Contract
  • Legitimate interests
4. Marketing-related Purposes
  • Basic Data
  • Contact Data
  • Marketing Data
  • Interests Data
  • Social Data
  • Contract
  • Legitimate interests
5. Product Improvement-related Purposes
  • Basic Data
  • Contact Data
  • Marketing Data
  • Interests Data
  • Contract
  • Legitimate interests
6. Regulatory-related Purposes
  • Basic Data
  • Contact Data
  • Purchase Data
  • After-Sales Data
  • Marketing Data
  • Interests Data
  • Social Data
  • Request Data
  • CCTV Data
  • Legal obligation
7. Studies-related Purposes
  • Basic Data
  • Contact Data
  • Purchase Data
  • Request Data
  • Contract
  • Legitimate interests
8. CCTV-related Purposes
  • CCTV Data
  • Legitimate interests
4. Transfer of your personal data

Within the CHANEL Organization. To the extent permitted by law and taking into account the protection of your rights and freedoms in respect of the processing of your data, your data will only be accessible to a limited and defined number of recipients within the global CHANEL entities (“CHANEL Organization”) as further described below. Such data access will strictly take place on a “need to know” basis in order for the recipients to fulfill the Processing Purposes in their capacity as data controllers. We may transfer your data to another legal entity for the purposes of a collaboration, joint venture, corporate reorganization, change of legal form or other similar event. In case of a merger or sale, your data will be permanently transferred to the successor company. You can find a list of the relevant CHANEL entities here.
If you are an existing or prospective client of CHANEL or otherwise interact with CHANEL, only the CHANEL employees within the CHANEL Organization that are working within the teams that need to have your information (for example, Customer Relationship Management, Commercial Management, Legal, Compliance and IT) will access your data.
Third Parties outside of the CHANEL Organization. We may in limited cases transfer your data to governmental agencies and regulators (e.g. tax authorities), courts, and government authorities, all in accordance with applicable law and to external advisors (e.g., lawyers, accountants, auditors etc.), all acting as controllers. In this context CHANEL may also have to transfer your data to third parties when it receives a request by an authority empowered by law to do so, pursuant to applicable laws and regulations.
Service providers (within and outside CHANEL): Your data will generally not be disclosed to recipients outside the CHANEL Organization. In some cases, however, CHANEL makes use of external service providers acting on behalf of CHANEL on the basis of contractual arrangements which will include strict data protection obligations. We will in particular provide your data to service providers or suppliers (this may include other CHANEL group companies) as part of our normal business operations to carry out certain IT-related tasks, conducting our business, servicing you or protecting the security and integrity of our business (including IT maintenance, security and support service provider, hosting provider, payment provider, marketing and advertising partners, mailing or emailing services or customer care center).
5. Retention of your personal data

Your data generally: Alongside the commitment to offering the highest standards of services and products, we consider that our products should entitle you to personalized client treatment and incomparable after-sales services that may last for a lifetime for some products. For this purpose, and to ensure such services, we may need to keep your data for as long as it is needed for the provision of such services. Your Purchase Data will be retained until your last use or purchase of our services or goods as required or permitted by applicable local law or where we have a legitimate and lawful purpose to do so and in any case.
For any product sold, we may keep your data for as long as it is necessary to comply with applicable legislation regarding product guarantee and safety and in order to follow up with you on the results of the product and offer you continuous advice. Your further data will be retained as long as required by applicable local law or to the extent we have a legitimate and lawful purpose to do so. Please note that the storage period provided by legislation may vary per country.
6. Your rights

You may have the following rights to the extent and as provided by the law applicable to you:
  • A right of access and information: you have the right to be informed in a concise, transparent, intelligible and easily accessible form of the way in which your personal data is processed. You also have the right to obtain (i) confirmation as to whether or not personal data concerning you are being processed, and, where that is the case (ii) to access such personal data and obtain a copy thereof.
  • A right to rectification: you have the right to obtain the rectification of your personal data. You also have the right to have incomplete personal data completed.
  • A right to erasure: in some cases, you have the right to obtain the erasure of your personal data. However, this is not an absolute right and CHANEL may have legal or legitimate grounds for keeping such personal data.
  • A right to restriction of processing: in some cases, you have the right to obtain restriction of the processing of your personal data.
  • A right to data portability: you have the right to receive your personal data which you have provided to CHANEL, in a structured, commonly used and machine-readable format, and you have the right to transmit those data to another controller without hindrance from CHANEL. This right only applies when the processing of your Personal Data is based on your consent or on a contract and such processing is carried out by automated means.
  • A right to object to processing: you have the right to object to processing of your personal data when such processing is based on the legitimate interest of CHANEL. CHANEL may, however, invoke compelling legitimate grounds for continued processing. You also have the right to object at any time to the processing of your personal data for marketing purposes.
To exercise the above rights please contact us via the channels provided below and communicate the following information: name, surname, e-mail and any other information necessary to confirm your identity in order for us to process the request (such as your postal address) through the contact details provided below in section 7.
7. Contact us

For any questions or comments relating to this Privacy Policy or the manner in which CHANEL collects and uses your Data, you may also contact our Global Data Protection Office at the following address:
Global Data Protection Office
Chanel Limited
1 Bruton street, London W1J6TL
Attn: head of Data Privacy
By email: privacy@chanel.com
You can also refer to the local Customer Care Center if you wish to exercise your data subject rights or if you have any other questions concerning this Privacy Policy.

CHANEL Boutique Privacy Policy

 
CHANEL (“CHANEL”, “we” or “us”) attaches great importance to protecting your privacy and personal data and we undertake to comply with regulations applicable to us (including, in particular and as applicable, the European General Data Protection Regulation 2016/679, “GDPR”, the California Consumer Privacy Act (“CCPA”, and other regimes).
This privacy policy applies for the collection and further processing of your personal data in connection with our interaction with you when (i) you visit one of our boutiques, (ii) you purchase our products or benefit of services in one of our boutiques or (iii) when you fill in and submit one of our Boutique Cards.
1. Categories of your personal data

We collect certain personal information about you, either through our Boutique Card or throughout our customer relationship or generally when we interact with you in connection with one of our boutiques. Therefore, we may collect the following personal data about you:
  • Basic Data:
    Civility, last name, first name, middle name, maiden name, nickname, suffix, date of birth, age category, nationality, employee (yes/no), linked account ID and relationship (e.g., VIP);
  • Contact Data:
    Address type, primary (yes/no), street, number, city, zip code, state, country, email address, primary email (yes/no), phone number, phone number type, primary phone number (yes/no), phone number country indicator, communication language;
  • Purchase Data:
    Date of transaction, customer ID, return (yes/no), transaction ID, boutique ID, channel, sales associate ID, total quantity, shipping amount, total amount local currency, total amount global currency, product ID, quantity, price, discount, sample (yes/no), taxes, net sales amount, net sales amount global currency, number of purchased products per type, segment allocation (incl. country, boutique, etc.);
  • After Sales Data
    Customer ID, current location, next location, creation date, last update, ticket ID, status, assignee ID, contact channel, reason, division, order no., number of previous requests, creation date, closed date, case ID, priority, case type, contact name, quantity, after-sales price, subject, description, proof of purchase (yes/no), date of purchase, boutique of purchase, product ID, communicated end, estimated end, comments for workshop, final action taken, segment allocation (incl. country, boutique, etc.);
  • Marketing Data:
    consent, wish to receive communications, wish to share / merge data or not, channel mail, channel postal, channel SMS, area of preference (Fashion, Watches & Jewelry, Fragrance & Beauty), boutique of preference, sales advisor of preference; event related data;
  • Identification Data:
    Type of identification document (e.g., passport, national ID Card), document number, expiration date, delivery date
  • Interests Data:
    Languages spoken, favorite CHANEL products, interests, reactions to marketing campaigns;
  • Social Data:
    Profession, public profiles on social networks, follow-up by an advisor/personal stylist;
  • Request Data:
    Type of relationship with CHANEL (e.g., customer, employee or other), last name, first name, type of request (e.g., personal information rectification or deletion request), further request details necessary to process your request (e.g. identification details), and the content of your request provided to us.
  • CCTV Data:
    Image.
2. Processing purposes

If you are an existing or prospective customer of or otherwise interact with CHANEL, we may use your personal data for the following purposes (“Processing Purposes”):
  • Purchase-related Purposes:
    Manage your purchases, payments and deliveries, your appointments, orders and reservations, and in particular, if applicable, your registration on a waiting list;
  • Service-related Purposes:
    Allow you to benefit from our warranties and after-sales- and other services offered in our boutiques, for instance, to book an appointment;
  • Preference-related Purposes:
    Allow us to best identify and understand your interests and preferences and enabling us to offer you our customized offers and other services corresponding to your needs, wishes and profile;
  • Marketing-related Purposes:
    Send you information through our CHANEL communication channels about our latest collections, products, campaigns, fashion shows and other events and/or to send you invitations, customized courtesies or offers and/or to allow you to attend our events;
  • Product Improvement-related Purposes:
    Obtain your opinion about our CHANEL products and services and thereby to continuously improve them;
  • Regulatory-related Purposes:
    Comply with our statutory obligations, including, among others, accounting and regulatory obligations related to cosmetics, the fight against money-laundering, the fight against fraud involving credit cards and the fight against counterfeiting and processing your data subject rights requests;
  • Studies-related Purposes:
    Establish statistics, financial and commercial studies.
  • CCTV-related Purposes:
    Protect individuals as well as our property and assets, prevent, repress and prosecute crimes and offenses.
3. Legal justifications for the processing of your personal data

We rely on the following legal justifications for the processing of your personal data:
# Processing Purposes : Categories of Data  involved : Legal basis :
1. Purchase-related Purposes
  • Basic Data
  • Contact Data
  • Purchase Data
  • Contract
2. Service-related Purposes
  • Basic Data
  • Contact Data
  • Purchase Data
  • After-Sales Data
  • Contract
3. Preference-related Purposes
  • Basic Data
  • Contact Data
  • Purchase Data
  • After-Sales Data
  • Marketing Data
  • Interests Data
  • Social Data
  • Contract
  • Legitimate interests
4. Marketing-related Purposes
  • Basic Data
  • Contact Data
  • Marketing Data
  • Interests Data
  • Social Data
  • Contract
  • Legitimate interests
5. Product Improvement-related Purposes
  • Basic Data
  • Contact Data
  • Marketing Data
  • Interests Data
  • Contract
  • Legitimate interests
6. Regulatory-related Purposes
  • Basic Data
  • Contact Data
  • Purchase Data
  • After-Sales Data
  • Marketing Data
  • Interests Data
  • Social Data
  • Request Data
  • CCTV Data
  • Legal obligation
7. Studies-related Purposes
  • Basic Data
  • Contact Data
  • Purchase Data
  • Request Data
  • Contract
  • Legitimate interests
8. CCTV-related Purposes
  • CCTV Data
  • Legitimate interests
4. Transfer of your personal data

Within the CHANEL Organization. To the extent permitted by law and taking into account the protection of your rights and freedoms in respect of the processing of your data, your data will only be accessible to a limited and defined number of recipients within the global CHANEL entities (“CHANEL Organization”) as further described below. Such data access will strictly take place on a “need to know” basis in order for the recipients to fulfill the Processing Purposes in their capacity as data controllers. We may transfer your data to another legal entity for the purposes of a collaboration, joint venture, corporate reorganization, change of legal form or other similar event. In case of a merger or sale, your data will be permanently transferred to the successor company. You can find a list of the relevant CHANEL entities here.
If you are an existing or prospective client of CHANEL or otherwise interact with CHANEL, only the CHANEL employees within the CHANEL Organization that are working within the teams that need to have your information (for example, Customer Relationship Management, Commercial Management, Legal, Compliance and IT) will access your data.
Third Parties outside of the CHANEL Organization. We may in limited cases transfer your data to governmental agencies and regulators (e.g. tax authorities), courts, and government authorities, all in accordance with applicable law and to external advisors (e.g., lawyers, accountants, auditors etc.), all acting as controllers. In this context CHANEL may also have to transfer your data to third parties when it receives a request by an authority empowered by law to do so, pursuant to applicable laws and regulations.
Service providers (within and outside CHANEL): Your data will generally not be disclosed to recipients outside the CHANEL Organization. In some cases, however, CHANEL makes use of external service providers acting on behalf of CHANEL on the basis of contractual arrangements which will include strict data protection obligations. We will in particular provide your data to service providers or suppliers (this may include other CHANEL group companies) as part of our normal business operations to carry out certain IT-related tasks, conducting our business, servicing you or protecting the security and integrity of our business (including IT maintenance, security and support service provider, hosting provider, payment provider, marketing and advertising partners, mailing or emailing services or customer care center).
5. Retention of your personal data

Your data generally: Alongside the commitment to offering the highest standards of services and products, we consider that our products should entitle you to personalized client treatment and incomparable after-sales services that may last for a lifetime for some products. For this purpose, and to ensure such services, we may need to keep your data for as long as it is needed for the provision of such services. Your Purchase Data will be retained until your last use or purchase of our services or goods as required or permitted by applicable local law or where we have a legitimate and lawful purpose to do so and in any case.
For any product sold, we may keep your data for as long as it is necessary to comply with applicable legislation regarding product guarantee and safety and in order to follow up with you on the results of the product and offer you continuous advice. Your further data will be retained as long as required by applicable local law or to the extent we have a legitimate and lawful purpose to do so. Please note that the storage period provided by legislation may vary per country.
6. Your rights

You may have the following rights to the extent and as provided by the law applicable to you:
  • A right of access and information: you have the right to be informed in a concise, transparent, intelligible and easily accessible form of the way in which your personal data is processed. You also have the right to obtain (i) confirmation as to whether or not personal data concerning you are being processed, and, where that is the case (ii) to access such personal data and obtain a copy thereof.
  • A right to rectification: you have the right to obtain the rectification of your personal data. You also have the right to have incomplete personal data completed.
  • A right to erasure: in some cases, you have the right to obtain the erasure of your personal data. However, this is not an absolute right and CHANEL may have legal or legitimate grounds for keeping such personal data.
  • A right to restriction of processing: in some cases, you have the right to obtain restriction of the processing of your personal data.
  • A right to data portability: you have the right to receive your personal data which you have provided to CHANEL, in a structured, commonly used and machine-readable format, and you have the right to transmit those data to another controller without hindrance from CHANEL. This right only applies when the processing of your Personal Data is based on your consent or on a contract and such processing is carried out by automated means.
  • A right to object to processing: you have the right to object to processing of your personal data when such processing is based on the legitimate interest of CHANEL. CHANEL may, however, invoke compelling legitimate grounds for continued processing. You also have the right to object at any time to the processing of your personal data for marketing purposes.
To exercise the above rights please contact us via the channels provided below and communicate the following information: name, surname, e-mail and any other information necessary to confirm your identity in order for us to process the request (such as your postal address) through the contact details provided below in section 7.
7. Contact us

For any questions or comments relating to this Privacy Policy or the manner in which CHANEL collects and uses your Data, you may also contact our Global Data Protection Office at the following address:
Global Data Protection Office
Chanel Limited
1 Bruton street, London W1J6TL
Attn: head of Data Privacy
By email: privacy@chanel.com
You can also refer to the local Customer Care Center if you wish to exercise your data subject rights or if you have any other questions concerning this Privacy Policy.

CHANEL Boutique Privacy Policy

 
CHANEL (“CHANEL”, “we” or “us”) attaches great importance to protecting your privacy and personal data and we undertake to comply with regulations applicable to us (including, in particular and as applicable, the European General Data Protection Regulation 2016/679, “GDPR”, the California Consumer Privacy Act (“CCPA”, and other regimes).
This privacy policy applies for the collection and further processing of your personal data in connection with our interaction with you when (i) you visit one of our boutiques, (ii) you purchase our products or benefit of services in one of our boutiques or (iii) when you fill in and submit one of our Boutique Cards.
1. Categories of your personal data

We collect certain personal information about you, either through our Boutique Card or throughout our customer relationship or generally when we interact with you in connection with one of our boutiques. Therefore, we may collect the following personal data about you:
  • Basic Data:
    Civility, last name, first name, middle name, maiden name, nickname, suffix, date of birth, age category, nationality, employee (yes/no), linked account ID and relationship (e.g., VIP);
  • Contact Data:
    Address type, primary (yes/no), street, number, city, zip code, state, country, email address, primary email (yes/no), phone number, phone number type, primary phone number (yes/no), phone number country indicator, communication language;
  • Purchase Data:
    Date of transaction, customer ID, return (yes/no), transaction ID, boutique ID, channel, sales associate ID, total quantity, shipping amount, total amount local currency, total amount global currency, product ID, quantity, price, discount, sample (yes/no), taxes, net sales amount, net sales amount global currency, number of purchased products per type, segment allocation (incl. country, boutique, etc.);
  • After Sales Data
    Customer ID, current location, next location, creation date, last update, ticket ID, status, assignee ID, contact channel, reason, division, order no., number of previous requests, creation date, closed date, case ID, priority, case type, contact name, quantity, after-sales price, subject, description, proof of purchase (yes/no), date of purchase, boutique of purchase, product ID, communicated end, estimated end, comments for workshop, final action taken, segment allocation (incl. country, boutique, etc.);
  • Marketing Data:
    consent, wish to receive communications, wish to share / merge data or not, channel mail, channel postal, channel SMS, area of preference (Fashion, Watches & Jewelry, Fragrance & Beauty), boutique of preference, sales advisor of preference; event related data;
  • Identification Data:
    Type of identification document (e.g., passport, national ID Card), document number, expiration date, delivery date
  • Interests Data:
    Languages spoken, favorite CHANEL products, interests, reactions to marketing campaigns;
  • Social Data:
    Profession, public profiles on social networks, follow-up by an advisor/personal stylist;
  • Request Data:
    Type of relationship with CHANEL (e.g., customer, employee or other), last name, first name, type of request (e.g., personal information rectification or deletion request), further request details necessary to process your request (e.g. identification details), and the content of your request provided to us.
  • CCTV Data:
    Image.
2. Processing purposes

If you are an existing or prospective customer of or otherwise interact with CHANEL, we may use your personal data for the following purposes (“Processing Purposes”):
  • Purchase-related Purposes:
    Manage your purchases, payments and deliveries, your appointments, orders and reservations, and in particular, if applicable, your registration on a waiting list;
  • Service-related Purposes:
    Allow you to benefit from our warranties and after-sales- and other services offered in our boutiques, for instance, to book an appointment;
  • Preference-related Purposes:
    Allow us to best identify and understand your interests and preferences and enabling us to offer you our customized offers and other services corresponding to your needs, wishes and profile;
  • Marketing-related Purposes:
    Send you information through our CHANEL communication channels about our latest collections, products, campaigns, fashion shows and other events and/or to send you invitations, customized courtesies or offers and/or to allow you to attend our events;
  • Product Improvement-related Purposes:
    Obtain your opinion about our CHANEL products and services and thereby to continuously improve them;
  • Regulatory-related Purposes:
    Comply with our statutory obligations, including, among others, accounting and regulatory obligations related to cosmetics, the fight against money-laundering, the fight against fraud involving credit cards and the fight against counterfeiting and processing your data subject rights requests;
  • Studies-related Purposes:
    Establish statistics, financial and commercial studies.
  • CCTV-related Purposes:
    Protect individuals as well as our property and assets, prevent, repress and prosecute crimes and offenses.
3. Legal justifications for the processing of your personal data

We rely on the following legal justifications for the processing of your personal data:
# Processing Purposes : Categories of Data  involved : Legal basis :
1. Purchase-related Purposes
  • Basic Data
  • Contact Data
  • Purchase Data
  • Contract
2. Service-related Purposes
  • Basic Data
  • Contact Data
  • Purchase Data
  • After-Sales Data
  • Contract
3. Preference-related Purposes
  • Basic Data
  • Contact Data
  • Purchase Data
  • After-Sales Data
  • Marketing Data
  • Interests Data
  • Social Data
  • Contract
  • Legitimate interests
4. Marketing-related Purposes
  • Basic Data
  • Contact Data
  • Marketing Data
  • Interests Data
  • Social Data
  • Contract
  • Legitimate interests
5. Product Improvement-related Purposes
  • Basic Data
  • Contact Data
  • Marketing Data
  • Interests Data
  • Contract
  • Legitimate interests
6. Regulatory-related Purposes
  • Basic Data
  • Contact Data
  • Purchase Data
  • After-Sales Data
  • Marketing Data
  • Interests Data
  • Social Data
  • Request Data
  • CCTV Data
  • Legal obligation
7. Studies-related Purposes
  • Basic Data
  • Contact Data
  • Purchase Data
  • Request Data
  • Contract
  • Legitimate interests
8. CCTV-related Purposes
  • CCTV Data
  • Legitimate interests
4. Transfer of your personal data

Within the CHANEL Organization. To the extent permitted by law and taking into account the protection of your rights and freedoms in respect of the processing of your data, your data will only be accessible to a limited and defined number of recipients within the global CHANEL entities (“CHANEL Organization”) as further described below. Such data access will strictly take place on a “need to know” basis in order for the recipients to fulfill the Processing Purposes in their capacity as data controllers. We may transfer your data to another legal entity for the purposes of a collaboration, joint venture, corporate reorganization, change of legal form or other similar event. In case of a merger or sale, your data will be permanently transferred to the successor company. You can find a list of the relevant CHANEL entities here.
If you are an existing or prospective client of CHANEL or otherwise interact with CHANEL, only the CHANEL employees within the CHANEL Organization that are working within the teams that need to have your information (for example, Customer Relationship Management, Commercial Management, Legal, Compliance and IT) will access your data.
Third Parties outside of the CHANEL Organization. We may in limited cases transfer your data to governmental agencies and regulators (e.g. tax authorities), courts, and government authorities, all in accordance with applicable law and to external advisors (e.g., lawyers, accountants, auditors etc.), all acting as controllers. In this context CHANEL may also have to transfer your data to third parties when it receives a request by an authority empowered by law to do so, pursuant to applicable laws and regulations.
Service providers (within and outside CHANEL): Your data will generally not be disclosed to recipients outside the CHANEL Organization. In some cases, however, CHANEL makes use of external service providers acting on behalf of CHANEL on the basis of contractual arrangements which will include strict data protection obligations. We will in particular provide your data to service providers or suppliers (this may include other CHANEL group companies) as part of our normal business operations to carry out certain IT-related tasks, conducting our business, servicing you or protecting the security and integrity of our business (including IT maintenance, security and support service provider, hosting provider, payment provider, marketing and advertising partners, mailing or emailing services or customer care center).
5. Retention of your personal data

Your data generally: Alongside the commitment to offering the highest standards of services and products, we consider that our products should entitle you to personalized client treatment and incomparable after-sales services that may last for a lifetime for some products. For this purpose, and to ensure such services, we may need to keep your data for as long as it is needed for the provision of such services. Your Purchase Data will be retained until your last use or purchase of our services or goods as required or permitted by applicable local law or where we have a legitimate and lawful purpose to do so and in any case.
For any product sold, we may keep your data for as long as it is necessary to comply with applicable legislation regarding product guarantee and safety and in order to follow up with you on the results of the product and offer you continuous advice. Your further data will be retained as long as required by applicable local law or to the extent we have a legitimate and lawful purpose to do so. Please note that the storage period provided by legislation may vary per country.
6. Your rights

You may have the following rights to the extent and as provided by the law applicable to you:
  • A right of access and information: you have the right to be informed in a concise, transparent, intelligible and easily accessible form of the way in which your personal data is processed. You also have the right to obtain (i) confirmation as to whether or not personal data concerning you are being processed, and, where that is the case (ii) to access such personal data and obtain a copy thereof.
  • A right to rectification: you have the right to obtain the rectification of your personal data. You also have the right to have incomplete personal data completed.
  • A right to erasure: in some cases, you have the right to obtain the erasure of your personal data. However, this is not an absolute right and CHANEL may have legal or legitimate grounds for keeping such personal data.
  • A right to restriction of processing: in some cases, you have the right to obtain restriction of the processing of your personal data.
  • A right to data portability: you have the right to receive your personal data which you have provided to CHANEL, in a structured, commonly used and machine-readable format, and you have the right to transmit those data to another controller without hindrance from CHANEL. This right only applies when the processing of your Personal Data is based on your consent or on a contract and such processing is carried out by automated means.
  • A right to object to processing: you have the right to object to processing of your personal data when such processing is based on the legitimate interest of CHANEL. CHANEL may, however, invoke compelling legitimate grounds for continued processing. You also have the right to object at any time to the processing of your personal data for marketing purposes.
To exercise the above rights please contact us via the channels provided below and communicate the following information: name, surname, e-mail and any other information necessary to confirm your identity in order for us to process the request (such as your postal address) through the contact details provided below in section 7.
7. Contact us

For any questions or comments relating to this Privacy Policy or the manner in which CHANEL collects and uses your Data, you may also contact our Global Data Protection Office at the following address:
Global Data Protection Office
Chanel Limited
1 Bruton street, London W1J6TL
Attn: head of Data Privacy
By email: privacy@chanel.com
You can also refer to the local Customer Care Center if you wish to exercise your data subject rights or if you have any other questions concerning this Privacy Policy.